Reply from forexkingea.comSep 26, 2023
Dear Bart Smeets,
Thank you for taking the time to share your feedback. We value all comments, whether positive or negative, as they help us improve our services.
First and foremost, I want to extend my sincere apologies if you felt unsatisfied with your experience. It's our goal to provide transparent and valuable services to our clients, and it seems we fell short of your expectations.
I'd like to clarify a few points regarding Forex King EA:
EA Strategy: We do offer a martingale-based EA as one of our offerings, but we also provide various other strategies, each suited to different risk profiles and trading styles. Our clients have the flexibility to choose the strategy that aligns with their preferences and risk tolerance.
Complexity: While our EA strategies are designed to simplify trading for our clients, they are built upon robust algorithms that incorporate risk management principles. We continuously work to refine and enhance our algorithms to improve performance.
Pricing: Our pricing reflects the quality of service and support we provide. We understand that there are cheaper alternatives available, but our commitment to client success, ongoing support, and continuous improvement sets us apart.
Transparency: We are committed to being transparent about our services, and your feedback highlights areas where we can further improve in this regard.
Please know that we take your concerns seriously, and we are always open to constructive feedback. We are committed to addressing these issues and enhancing our services.
If you would like to discuss your experience further or have any questions, please feel free to reach out to our customer support team. We are here to assist you and ensure that your concerns are addressed to your satisfaction.
Once again, thank you for sharing your thoughts, and we appreciate your input as it helps us strive for excellence in serving our clients.
Sincerely,
[David Sulay]
Forex King EA Team