Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
I am missing my July delivery however it looks as though I’ve been charged
Reply from hersAug 4, 2026
Hi Karen,
I appreciate you reaching out to provide us with your honest feedback.
I’ve requested further information to locate your account, so I can help you as quickly as possible.
I look forward to hearing back from you soon.
CM
Carol M.
Hers has been a great experience
Hers has been a great experience. LOVED the NP I originally met with and the on-going followup from the team. Your tracking App is fantastic.
Reply from hersAug 4, 2026
Hi Carol,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
SS
SB san D.
Signed up about 4 weeks ago, no sign of product yet,
Guys, I have not received my minoxidil gummies yet. But I get emails saying “ you’ve been on the minoxidil journey for a month now, how is it going?”. This is not inspiring confidence in me. I’m also looking for trizepitide injections but feel I should not buy from you because your supply chain sucks. Ordered 2 July. Payment of $175 was taken from my account then I keep getting g emails saying they have a supply chain issue and no gummies despatched yet. Order number oApjHzevi3o
Reply from hersAug 4, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
BM
Beth M.
Started on weight loss program in May
Started on weight loss program in May. Took it for a month and have been waiting ever since to get my 2nd shipment. Hers keeps ordering it and then canceling the order. I don't know if they are charging me every time they do this. I can't connect with a human being, there is no phone number listed on their website anywhere. I'm stuck in this AI loop and getting no where. IT GETS WORSE! I signed up for the weight loss program and hair loss program. Didn't realize Hers is charging me $149/mo membership fee for each program (That's $300/mo) plus the cost of the prescription! I purchased 6 months worth of hair treatment up front because I got a deeper discount. I didn't realize they were charging me the $149/mo membership. In addition to the cost of the treatment, they earned an additional $894 on membership fees before I get a refill. Great deal for Hers! Huge cost for me. I'm a senior citizen on a fixed income and just got scammed out of a great deal of money. After researching this further, I found numerous complaints by people telling almost the exact same story as mine in reddit and the better business bureau. Fortunately, I copied every single page on their website and all the communications I had with them. I'm submitting a complaint to the Attorney General's Office. I encourage anyone else that has had a similar experience with Hers to do the same. Maybe, just maybe, if enough people file complaints, 1 - they will be forced to refund all the money we the consumers have lost and 2 - Hers gets shut down for predatory business practices and fraud.
The response they gave to this review is bs. That's their standard reply: We're so sorry for and inconvenience..... AI will connect you with the support team, but it may take 5-7 hrs. I received that response several times and guess what? I never heard from anyone.
Every time I emailed to find out when they were going to ship the second treatment, I received several responses from them saying it's going to ship in 2 - 3 days. I've now been waiting since June and have never received a 2nd shipment to date.
UPDATE: Found 4,301 complaints against Hers through the BBB. Only 1,200 resolved. Most complaints are for deceptive billing, membership, and cancellation.
Also, just learned that Hims & Hers is facing a major federal lawsuit filed by the Federal Trade Commission alongside Utah and California, accusing the telehealth platform of sharing private health data with tech companies, tricking customers into recurring subscription charges, and making it very hard to cancel services. [1, 2, 3, 4]
Need I say more????
Reply from hersAug 4, 2026
Hi Beth,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
Our team has followed up with you in your treatment channel and look forward to your response.
The Hims & Hers Team
CA
Constance A.
I am not losing weight
I am not losing weight. I need something stronger. Please text me code
Reply from hersAug 4, 2026
Hi Constance,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
RO
Resurrect on J.
I ordered a hair growth gummy over a…
I ordered a hair growth gummy over a month ago. They said it was out of stock and would ship when they had it... That was a month ago.... Still never shipped. And only have a robot to talk to...
Reply from hersAug 4, 2026
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
CA
Christal A.
The pill appear not to be working or…
The pill appear not to be working or have very little affect.
Reply from hersAug 4, 2026
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
JA
Jannie A.
I haven’t gotten my order and it’s been…
I haven’t gotten my order and it’s been a month. I shouldn’t have been able to purchase is you had people on back order and no stock in. How you selling something you ain’t got?
Reply from hersAug 3, 2026
Hi Jannie,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.