Forwardme.comReviews of forwardme.com

Reply from Forwardme.comOct 12, 2026

Dear Customer, Thank you for taking the time to share your experience, and for choosing ForwardMe! We're really glad to hear that your items arrived fast and in good condition. Protecting every package on its way to you is something we take very seriously, so it's great to know that came through. We hope to see you again with your next order! Warm Regards, The ForwardMe Team

Reply from Forwardme.comOct 12, 2026

Dear Felensis, Thank you for your review, and what a lovely story! Tracking down that special coffee mug and finally having it in your hands is exactly the kind of thing we love helping with, and we're so happy it arrived safely after your long search. We also really appreciate your honest suggestion about more transparent shipment tracking updates. We've shared it with our team, as keeping our members well informed on where their package is matters a lot to us. Thank you for helping us improve, and we'd be happy to help you again with your next find! Warm Regards, The ForwardMe Team

Reply from Forwardme.comOct 12, 2026

Dear Fawaz, Thank you so much for your kind review, and for trusting ForwardMe with your shopping in the USA! We're delighted that you found our platform secure and reliable, whether you shop yourself and send the items to our warehouse or let our Personal Shopper team purchase for you. It also makes us happy to know our quick email responses gave you confidence along the way. We truly appreciate your support and look forward to serving you again soon! Warm Regards, The ForwardMe Team

Reply from Forwardme.comSep 22, 2026

Dear Motoma, Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you've described. This falls well short of the standard we aim to deliver, and we take your concerns very seriously. We would like to look into every issue you've raised in detail: the sizing mix-up with your personal shopper order, the weight discrepancy between what was quoted and what FedEx recorded, and the delays in resolving your case. A difference between our recorded weight and the carrier's measurement is not something we take lightly, and we want to review this properly and correct it if an error occurred on our end. Our team will investigate fully and make this right. We're committed to resolving this for you. Warm Regards, The ForwardMe Team

Reply from Forwardme.comSep 22, 2026

Dear Customer, We're very sorry to hear about the delay and the lack of communication you've experienced with your personal shopper order. We understand how frustrating and worrying this must be, especially for a time-sensitive item you need. We'd like to look into this right away. Could you please send us your order details or account email via WhatsApp or our support channels so we can locate your case and give you an immediate update? We want to get this resolved for you as quickly as possible. Warm Regards, The ForwardMe Team

Reply from Forwardme.comSep 22, 2026

Dear Noor, Thank you so much for your thoughtful feedback and for the kind words about our service, we really appreciate it! We've noted your suggestion about keeping the original packaging (lid/bag) in place unless requested otherwise, and we'll pass this along to our warehouse team for consideration. We're also looking into the issue you mentioned about your order details not being visible in your account after payment. This is very helpful for us to know. Thank you again for choosing ForwardMe. Warm Regards, The ForwardMe Team

Reply from Forwardme.comSep 22, 2026

Dear Jaime, Thank you so much for your kind words! We're delighted to hear you found our service simple, reliable, and affordable, that's exactly what we aim for. We look forward to serving you again soon. Warm Regards, The ForwardMe Team

Reply from Forwardme.comSep 22, 2026

Dear Customer, Thank you for sharing your experience! We're glad our team could help resolve the issue with your parcel quickly, and that the photos and WhatsApp support made the process easier for you. We appreciate your trust in ForwardMe and look forward to assisting you again. Warm Regards, The ForwardMe Team