Excellent
Based on 45 reviews
Franklin Publishers4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Get Published, Seen and Heard.
Franklin Publishers (franklinpublishers.com) has 45 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
45 approved reviews, newest moderated first
customer
Wow - This company is a SCAM! I'm so glad that I figured it out beforehand, as I just came out of another scam. When I started questioning the "Manager" (who went by two differnt first names at different times), he got very nasty.
Julie W.
I deeply regret my decision to sign on with Franklin Publishers a year ago to publish my first book. I was tossed around to FOUR different project managers over the year. No one took the time to invest in me as an author. Franklin screwed up my book's launch date and that's just the beginning of problems I encountered. Definitely WOULD NOT recommend.
Arthur L.
"We wish to inform you that, due to unforeseen natural disasters and other external factors, we are unable to fulfill the shipment of the 15 copies of your book as originally planned." It has been one month since they notified me, and I have not received the $248 reimbursement they promised me (below), and there is no good reason I should have to wait longer than a month for a credit back to AMEX.
Reply from Franklin PublishersAug 18, 2025
Dear Arthur, We sincerely apologize for the frustration and inconvenience regarding your recent order. We want to be fully transparent about the situation and would like to share the complete text of the email you received, which outlines our full communication: " Hello Mr. Lazarus, We wish to inform you that, due to unforeseen natural disasters and other external factors, we are unable to fulfill the shipment of the 15 copies of your book as originally planned. We will be issuing a refund of $248 to your original payment method, which may take up to 30–45 days to process. If you prefer an alternative refund method, please let us know at your earliest convenience. " While we deeply regret the impact of these unforeseen circumstances on your order, we hope this clarifies that the compensation was intended to address the issue
Ken
5 Stars — A Journey Worth Taking, Plot Twists and All While my experience with Franklin Publishers began a bit rocky—feeling rushed by the sales team into making a commitment—I’m now deeply grateful I stayed the course. With the steadfast support of my literary agent, Robert Riddle, my dream of publishing a sci-fi novel has become a reality. Robert has truly stepped up, offering the kind of consistent guidance and encouragement that made all the difference. We’re continuing to refine our workflow as we collaborate on future projects, including an upcoming children’s book series. To be honest, it is a huge learning curve. For any first-time authors out there: it can be disorienting to work with a team you’ve only met via email and calls. In today’s world, trusting customer service is no small ask—but I’m glad I chose to stick with Franklin. My one wish is that their onboarding process could be more thorough and that communication details were a bit tighter. Things can sometimes get lost in the shuffle—but I’ve come to realize that’s part of the creative (and very human) process. Big thanks also to Erik, David, and the editor Richard, who helped navigate some rough patches. Every publishing journey has its plot twists—and in KINDSIGHT, I know mine was worth it. I recommend Franklin Publishers especially if you're working on progressive or cutting-edge material that deserves to be shared. Be patient, stay engaged, and let Franklin help you tell your story. Just don’t expect it to be hiccup-free—what good story ever is? Five stars. I’m sold. Thank you, Franklin, for helping me grow over these past six months. ONWARD.
Bailey
I made the mistake of requesting info just to see what it might be about and then I had the audacity to get busy with my real job instead of answering. In the span of an hour this morning, I received 4 texts, a call, and a voicemail and when I responded to the text to politely ask them to remove me from their list after saying the above was a bit much, I got a sarcastic response of “you forgot to mention the email”. I told them thank you for that unprofessional response and again to please remove me. I got yet another snarky response saying “I did the first time when you messaged me. You messaging me afterwards opens up a new inquiry. But, you should read that email.” When I told him again that this was unprofessional and poor business practice, he responded with “You just opened another inquiry. Sounds like your having a bad day, maybe today isnt the day to publsh your book? Take some time out. Revisit the idea later.” To which I finally blocked it entirely. Like… how unprofessional can this person be? Erik is a poor representative for Franklin Publishing and I would not recommend utilizing any publishing service that employs tactics like this.
KILINDA S.
My name is Sensei Beverly Bradley, and I am the author of KILINDA SuperShero. It has been truly amazing working with David Selcer of Franklin Publishers. He is patient, kind, and diligent in his work. The marketing provided with me so far has been incredible. Franklin Publishers have created attention grabbing ads to promote KILINDA SuperShero. My book is now in hardcover as well as paperback and is not only available online at Barnes and Nobles but also bookstores in the UK and Germany. One awesome event with Franklin Publishers was having a billboard ad of my book KILINDA SuperShero in Times Square!! It was awesome! I am looking forward to future marketing strategies this company has to offer.
Maureen G.
My name is Maureen Girard. I can't say enough good things about my experience working with Robert Riddle and Franklin Publishers! As a pianist, teacher.. now new author.. it's a whole new part of my journey.. to tell the story of my journey! Robert has been outstanding with his guidance and patience! A great person to work with! and a great company!
Matthew H.
As a first time writer/author, needing to have my work published and having plenty of unknowns--my personal planner David was timely helpful and understanding. Communication was consistent. He was reassuring and encouraging.
