FREESKY eBikeReviews of freeskycycle.com

First off, we have (2) bikes and love them. I emailed to ask for a link to order the rubber cover for the on/off switch. They got back hours later and said they'll send me the part and other items at no cost. Great experience.

Best E bikes out there. Bought one and loved it so much zi bought another for my wife. I can go anywhere on it. Over big rocks, woods, no trail, no problem. Absolutely amazing customer support. Mona is the best.

I had lost the Bluetooth speaker remote for my Freesky Cheetah and contacted the company for a replacement. Horlan hooked me up and I got the part five months later but it was 100% worth it since Horlon helped me figure out how to connect the remote with ease when I got it. The part is good quality just like the original one.

We had a few issues when we first got the bike, but customer service has been there every step of the way and been very thorough.

So I am new to the E bike world, but I spent months shopping for an E bike. I wanted an E bike strictly for Hunting and using it to drive to my stand in the woods quickly and quietly. I wanted a 2wd bike. So after using it several times in the woods, it performs great and has plenty of power on flat ground. Im 6’1” and weigh 230lbs and always had a crossbow and a backpack on. When in rear wheel drive and going up a steep incline, the bike will bog down some and you might have to pedal some to get up it which is ok and expected, but if you need the extra power, put it in 2wd and boom, plenty of power (the front tire will spin out some on really steep inclines). I haven’t found a reasonable hill yet that I can’t climb in 2wd. Battery life seems reasonable but I haven’t used it yet for long periods of time to test the battery life. Since I’m new to the E bike world, I don’t have any other bikes I can compare it to so this is my first. I wanted a step through with 26 inch tires, but could not find one with the power that this one provides (unless I paid double). Plus I wanted camo. One thing about the camo is the frame alone is camoed and I wanted all of it camoed so I wrapped it myself with another camo pattern. It looks great in the woods and looks like a true hunting ebike. I have had to reach out to Tech Support with simple questions and they’ve always been very responsive. They are in China and take calls during our day time hours (but it’s really the middle of the night there) so that is very appreciated. I had one simple issue that they told me the fix and it worked. For the Computer screen, there are I think like 20 programs that come preset when you get the bike. Unfortunately, the instruction manual I got with the Bike didn’t talk about any of the computer or programs on it. I had to reach out to Tech Support to understand it better. Putting the bike together was easy and very simple. Luckily there was no damage during the shipping process. I would highly recommend getting the shipping insurance on it when you buy it incase the delivery company damages it. Overall, I’m very happy with the Bike and have not had any issues with it yet. I plan to purchase a e bike trailer for it so I can haul more gear when Hunting. I think this Bike would have no problem pulling out a deer on the trailer either.

Customer service was great! Wasn't alot of questions asked and sent my new breaks right away. Thanks to Carl for the fast phone call and email reply.

My wife and myself are over 70 years old and riding a Freesky 20" Rocky Mountain Pro and a Freesky 26"Wild Cat Pro. These e-bikes are very comfortable and reliable on our 3 to 4 hr trail rides. We have had these bikes for 1 1/2 yr and have put 1300 km on them with only general maintenance (chain cleaning) and following the regular service inspections. I have had a few questions about maintenance and customer service was fast and very helpful.

I love the quality of the bike. I even ordered accessories and the mirror I ordered broke while removing my cover. I wrote the company and they replaced the mirrors no questions asked. Customer service is very good!