FreestyleReviews of freestyle.abbott

My Libre 3 sensor is constantly disconnecting from my phone. I never had a problem with their older sensor. This new and improved sensor is anything but. I'll bet I've had to call Abbott about four times to get sensor replacements.

Jeg har lige fået libre2 og haved store forventninger men blev hurtig klogere den første holdt 5 dage noglunde så fik jeg en ny 5 dage så blev den ved med at skrive ingen kontakt så en ny i gen Når man ringer til hotline virker di som om man bare er til besvær di spør efter noget som jeg ikke kan finde man føler man kund er til besvær Ves man kan få det til at du tror på det alle tiders di burde tænke på at mange ældre ikker er.så hurtig og problemer med engelsk

I have been using this product since August of 2025 only 1 sensor has lasted the full 15. All others have fallen off or given me failure error messages and now the company is now refusing to replace them. The customer service representative told me to change to another company.

I have had no bad experience with this firm, any problems they have put right with out any problems and Craig the customer service advisor had always done good, well done about keep it up 😁

Erreur de conception, il faut recharger le lecteur tous les 3 jours

I travelled to Greece and within days of arriving my 'new' libre 2 patch failed. I wear these because they provide instant results and useful trend information. I had to buy a replacement patch from a pahrmacy at a cost of £80. On return to the UK, I contacted Abbott to suggest they reimburse me for their failed product. They declined, offering me two replacement sensors. This offer was of no use to me as I don't pay for the sensors anyway. I returned the sensor to Abbott to determine why it malfunctioned. This was at the beginning of October 2025. Despite Abbott assuring me over the phone that the report would be sent to me, this has never happened. Abbott have never contacted me out of concern for me or their product. If the item's failure was part of a wider problem, surely they'd be more keen to address it. Sadly not. Yesterday, Abbott contacted me to say that they were waiting for '....the return/confirmation of the sensor'! This is an odd statement and not very reassuring. In November Iwas told Abbott would be in touch 'shortly'. I'm still waiting. Customer Care seems to be an oxymoron. For a firm that harvests millions of pounds from diabetics, it's a shame that some sense of fairness is so completely beyond them

We really liked freestyle Libre 2. If I could give freestyle Libra 3 a zero star, I would. We've been using them for the past 7 months and have not had one that has last longer than 7 days. Insurance only pays for a new Libra 3 every 2 weeks. That leaves us writing the company every week for a new Libra or paying for it out of pocket or not monitoring. Go back to libre 2!!!

Five months ago, my doctor prescribed seven of these sensors for me. After purchasing them, I realized that the sensors had serious accuracy issues, sometimes showing errors of up to 20 units. The company later issued a recall, which initially gave me some relief. After several phone calls and scanning the barcodes from the remaining boxes, they sent me five replacement sensors. Unfortunately, these replacement sensors also had problems beyond the accuracy issues. One of them stopped working after only three days of use. When I tried to replace it with another sensor, I noticed my shirt was getting wet. After checking, I saw that blood was coming out from the site where the new sensor had been applied. Since I do not keep the boxes with the barcodes, I was unable to contact the company again about this issue. No one expects an expensive medical sensor to have this many errors and problems. This could be dangerous, especially for elderly individuals, particularly while they are asleep. I am genuinely surprised that such a product was approved for production. Perhaps this is one of the reasons it is not distributed in some countries, such as Canada. In my opinion, these sensors should be thoroughly investigated by the appropriate regulatory authorities.