FreestyleReviews of freestyle.abbott

Extremely negative experience. 1. Consistently underestimates readings by 15–20 mg/dL. My home blood glucose meter matches laboratory results within a 3–4% margin, as verified multiple times. The FreeStyle Libre 2 Plus initially read nearly 30 mg/dL too low, and then settled into consistently underreporting levels by 15–20 mg/dL. Looking through other reviews, I’ve learned this is a widespread and characteristic issue. 2. On day 10, it started losing connection and repeatedly displayed the "Check again in 10 minutes" message. 3. Contacted customer support for a replacement: I called their phone line twice and filled out the online support form. The phone connection quality was appalling, which made dictating the serial number — 3MH01L7F4LH (!) — a real challenge. They listened sympathetically and took notes. For the online form, I only received an automated reply. The result: zero resolution. Verdict: An unreliable gadget that provides inaccurate data. Good luck getting a replacement!

No longer work

Abbott FreeStyle Libre keeps breaking, and the app is just as unreliable. This is a product people depend on to monitor their glucose levels, yet it repeatedly fails. Trying to get help is even more frustrating. When I attempted to use their support chat, I was told the wait time was 538 minutes, almost nine hours. When I tried calling instead, I stayed on hold for over an hour before finally giving up. This level of unreliability and customer service is completely unacceptable, especially for a medical device people rely on for their health. Abbott needs to fix its products, fix its app, and provide customer support that is actually accessible.

El 8/10 tendría que haber recibido un pedido de un sensor freestyle libre3 plus. A 18/10, aún no he recibido el sensor. En el seguimiento de pedidos me figura como no entregado. Contacto con abbott para reclamar la entrega del sensor y quien me atiende telefónicamente, me comenta que debido a las quejas de much@s usuari@s, abbott ha cambiado de empresa de mensajería para las entregas. Quizás abbott debería haber hecho un seguimiento de los pedidos que se han quedado por entregar, ya que es un producto vital, y si el pedido está por entregar desde el 8/10 tendría que haber tomado medidas en el asunto. Me parece vergonzosa la poca implicación y empatía por parte de abbott

Extremely bad when the sensor alarm repeatedly goes off during the night reporting Extremely LOW only to do a finger stick and your level is completely within range!! Every single alarm was off, reporting 55, actual 177, reporting 50, actual 117 just a few examples!! It is highly recommended to double check the alarms....

Very satisfied with Libre 3 +, FreeStyle Freedom Lite and the service.

Bought 2 Libre 2 plus monitors for my husband anf myself to check our glucose levels. Bought them over the counter at pharmacy and they cost $138 each. Mine did not work from the outset and said to contact the manufacturer as was faulty. I did anf went through enormous rigmarole only to be told at the end that unless I got signed off by my doctor I could not go ahead with the replacement. To see my Doctor costs $80 for a consult. Then I checked the reviews and I dont think anyone has received a replacement for a faulty monitor. What a joke! So wish I'd read the reviews first!

My libre 3 monitor quit sending a signal after 3 days, this is my 3rd monitor that quit early. I called customer support to see if I had possibly done something wrong or if I should choose add another sensor on the app and try to re connect. the man I got gave me no information at all. He told me to contact my health care provider which won't be in for another 3 hrs. He was rude and also refused to end the call so that I could take the survey at the end of the call. I adventually had to call an pay emergency Healthcare service inorder to resolve my personal situation w out a monitor. I will never buy another monitor from this company as it is not reliable and has no reliable customer support. I suggest getting more than 1 telephone number for customer contact and get competent customer support agents.