Excellent
Based on 622 reviews
Front Signs4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Front Signs is the largest sign shop in Burbank, California, with a comprehensive list of products and services. The company offers more than 30 types of tailored signage solutions for every occasion. Their services include everything from sign design and manufacturing to installation and beyond.
Front Signs (frontsigns.com) has 622 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
622 approved reviews, newest moderated first
Kind Grounds L.
It was a pleasure working with the team. They did such a beautiful job with the sign. They were patient through the iterations we asked for and were extremely responsive.
Reply from Front SignsJul 25, 2023
Dear customer, The pleasure is ours. Thank you for entrusting us with your vision. Best regards, Front Signs
OWOW
Communication was great and fast in our request. The quality of the sign was great!
Reply from Front SignsJul 25, 2023
Dear customer, Glad you're satisfied! Thanks for taking the time to review us. Best, Front Signs
GP
We ordered classroom signs for our school and what we received was drastically different than what we needed. Photos were provided of exactly the type of signage needed and what we received was very obviously not what the photos we sent looked like. Front Signs was unwilling to offer any sort of exchange or refund for our order or work with us in any way. As we are a nonprofit, early childhood education establishment, funds for projects like this do not come easily to us, so it was unfortunate that representative Jonathan could not provide us with any sort of reconciliation. Highly disappointed in this company and their willingness to rectify their mistakes.
Reply from Front SignsJan 31, 2023
Dear customer, Since every single review is important to us as a company, we reviewed this project with the associate that worked with you on this and we would like to clarify the actual situation. Our company provided you with a quote that clearly stated the dimensions and thicknesses based on your requirements and specifications. We understand that you did send photos of what you had previously, however, it's not possible to assume the thickness of a material based on a photograph. Additionally, we provided you with a visual proof that called out the sizing and the thickness and the order was only produced after your approval. The reason why a refund or a no cost reprint was not offered was because there was no error in the process on our part, otherwise, we would have offered you that option. We understand your frustration on this matter, however, we did our due diligence in making sure that everything was clear in our quote and proofs, so it's quite unfair to receive a negative review that does not present the facts as they are. Thank You, Front Signs Team
Bernstein & Pinchuk L.
We appreciate Front Sign's assistance in our office signages design and installation so much. Their team are super responsive, professional, and helpful in every aspect throughout the project.
Reply from Front SignsJul 25, 2023
Dear customer, We thank you for the opportunity to help your business. Best of luck and hope to work with your team again in the future. Sincerely, Front Signs
BILT
Amazing service and so easy to work with
Reply from Front SignsJul 25, 2023
Dear customer, Happy to collaborate with clients like you, thank you! Best regards, Front Signs
Derse I.
My experience was great. Miguel is a professional.
Reply from Front SignsJul 25, 2023
Dear customer, Thanks for taking the time to review us. We'll pass on the compliment to Miguel! Best regards, Front Signs
Anthony C. | Licensed Real E.
Amazing customer service from Roy. Very organized in their process and keeping us updated. I will definitely will be purchasing more signs here. Thank you again!
Reply from Front SignsJul 25, 2023
Hey Anthony, Thank you, looking forward to working with you again! Best wishes, Front Signs
Estrella M.
Roy was Very professional and great customer service throughout the process. From creating designs to city permits and scheduling install. We are very happy with the finished work.
Reply from Front SignsJul 25, 2023
Dear customer, Glad we could help out, we know the permitting process can be tedious and we do our best to alleviate the stress so you can focus on your business. Best of luck and hope to work with you again soon. Sincerely, Front Signs