Reply from Froya OrganicsJun 24, 2026
Hello AISLING ,
We're sorry to hear that the products weren't the right fit for you.
From what you've described, it sounds like your skin may not have responded well to the formulas. While many customers have a wonderful experience with our products, skincare is highly personal, and we fully recognize that what works beautifully for one person may not work the same way for another.
Of course this isn't the experience we hope for, it is something we understand can happen.
We also wanted to address your concern regarding reviews. All experiences are valid, whether positive or negative. You'll find customers who absolutely love our products, as well as customers who feel they weren't the right fit for them. Because skincare is so personal, results can vary significantly from one person to another, and we believe both types of experiences deserve to be represented.
Regarding the jar, our products are packaged in glass, which we chose for product preservation and sustainability. Unfortunately, glass can be fragile if dropped.
We completely respect your experience, even if it differs from that of many of our customers.
Kind regards,
Frøya Organics