Reply from Froya OrganicsApr 9, 2026
Hi Kirsten,
Thank you for sharing your detailed feedback, we truly appreciate you taking the time to try our products.
What you’re describing with the texture can occasionally happen due to natural temperature changes, which may cause the beeswax in our formulas to crystallize. Because we don’t use synthetic stabilizers, preservatives, or artificial fragrances, slight variations in texture, scent, and absorption can occur, but of course, our goal is always for you to receive each product in perfect condition.
We’d really love the opportunity to look into this for you and make it right. Our team is here to help, and we’d be happy to share some simple tips to restore the texture, as well as arrange a replacement so you can experience the products as intended.
Please feel free to reach out to us at [email protected] or reply here , I’d be more than happy to personally assist you.
And of course, if you feel the products aren’t the right fit for you, you’re covered.
Warm regards,
Erikah
CS Manager
Frøya Organics