Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Froya Organics
Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
I recently contacted Froya Organics' Customer Service on a Sunday and was impressed by their quick response—something you rarely see! They offered to send a replacement product and were very accommodating throughout the process. Thank you Jason!
Reply from Froya OrganicsMar 25, 2026
Hei Ylva! So glad we could help, even on a Sunday. We believe great support shouldn't have office hours, you know? I'll pass your kind words along to Jason, he'll really appreciate it. Thanks for recommending us!!
All the best,
Tobias @ Frøya
AS
Andrea S.
Easy support
Once I found the right place to ask for help, they were quick to respond and very helpful. (Tip: ask the chatbot for assistance, it will give the errand to a human for support).
Reply from Froya OrganicsMar 27, 2026
Hey Andrea! Thanks for the review and for that great tip about the chatbot. You're absolutely right, it's the fastest way to get connected to a real person on our team. Really glad we could help once you reached us!
All the best,
Tobias @ Frøya
TF
Tiziana F.
Jason was extremely helpful
Jason was extremely helpful, patient & kind & answered all my questions.
Reply from Froya OrganicsMar 27, 2026
Hey Tiziana! I'll make sure Jason sees this, it'll totally make his day. He really does go above and beyond for every customer. So glad he could answer all your questions and take great care of you!
All the best,
Tobias @ Frøya
KA
Karl
Great Support
Great purchase but I was confused that a subscription was also included which I didn't want. I sent an email immediately regarding this and the incorrect delivery address I had included and they were resolved within a few hours without any issues. Great response to resolve so quickly and I was grateful it was done with such good humour and attention
Thanks
Karl Lawler
Reply from Froya OrganicsMar 27, 2026
Hey Karl! So glad we could sort out both the subscription mix up and the delivery address quickly and with a smile. That's really important to us. No one should have to stress about these things, and we always want to handle it with good humour. Thanks for the great review!
All the best,
Tobias @ Frøya
ST
Sarah T.
Extremely helpful
They responded quickly, were kind, and very clear with what they needed from me. I was given options for what I could receive, and that made a difference in my experience.
Reply from Froya OrganicsMar 28, 2026
Hey Sarah! Really glad to hear we could make things easy and clear for you. Giving you options so you feel in control of the experience is important to us. Thanks so much for sharing this, we appreciate it!
All the best,
Tobias @ Frøya
DH
Debra H.
Customer support responded immediately…
Customer support responded immediately to my request. So grateful for quick response. I love this company!
Debra Hughes
Reply from Froya OrganicsMar 28, 2026
Debra, thank you!! That means so much to hear. Quick responses are a priority for us because we know your time matters. So glad you had a great experience. We love having you as a customer!
All the best,
Tobias @ Frøya
VR
Vranjes Radovanovic I.
Extremely dissatisfied customer
I am extremely dissatisfied for many reasons. I am 51 years old, and I purchased these products to see if they would suit skin that has become dry and sensitive due to menopause — they do not suit me at all. My skin has become oily, my pores are very visible, and some are even clogged. However, I cannot return the products until a 60-day period has passed — apparently, it is assumed that someone my age needs two months to determine whether something works for their skin.
Additionally, today money was taken from my account because I was supposedly enrolled in a subscription. I reacted immediately and asked them to stop the shipment, as I do not need it, it does not suit me, and I did not knowingly choose a subscription.
I have now been going back and forth with them for hours. I cannot return the products I already purchased and that do not suit me, and now I have to wait for a new shipment to arrive, refuse it, and then wait who knows how long to get my money back.
The issue is not that I may have made a mistake, but your approach, your way of communicating, and the lack of willingness to accommodate your customer are truly unacceptable. From a brand like yours, I expected much more — no understanding, no flexibility — just profit and your rules. Even fast fashion brands have a more human approach.
I regret ever trying your products.
Reply from Froya OrganicsMar 25, 2026
Hi Vranjes,we’re truly sorry to hear about your experience and the frustration this situation has caused.
Regarding the delay, we completely understand how disappointing this must have felt. After reviewing your case, we can see that our chatbot correctly directed your request to our official support channel at [email protected]. The delay occurred due to a high volume of incoming messages at that time, and your request was handled as soon as it reached its turn. We sincerely apologize for this and understand it did not meet your expectations.
In terms of the subscription, it is possible that it was activated unintentionally. We do make this information visible during the checkout process, and subscriptions can be managed or cancelled at any time through the platform. That said, we completely understand that you initially just wanted to try the products, and we’re sorry for the confusion this may have caused.
We would really like to take a closer look at your case and find the best possible solution for you. I will personally reach out so we can discuss this further.
Kind regards,
Erikah
Customer Support Manager
BR
Brynn
Great service!
Responded quickly and helped solve my problem!
Reply from Froya OrganicsMar 29, 2026
That's so great to hear!! We always try to be quick and helpful, so it's awesome to know that came through. Thanks for the kind words, Brynn.
All the best,
Tobias @ Frøya
