Reply from Froya OrganicsMar 10, 2026
Hi Pattie ,
We’re sorry to read about your experience and would like to clarify a few points.
Frøya Organics is a U.S.-registered company, and we operate with multiple warehouses in locations such as Florida, Europe, and Australia so that we can efficiently ship to customers around the world. Because of this logistics setup, packages may ship from different fulfillment centers depending on the destination.
At the moment, we have not been able to locate any recent contact from you in our 24/7 support channel ([email protected]), which is where all customer inquiries are normally handled.
All of our reviews are from real customers. While not every experience is the same, many customers have shared positive experiences with our products.
We are also sorry to hear your comments regarding the packaging, as our brand packaging is professionally produced and carefully prepared by our fulfillment partners.
That said, we would genuinely like to review your situation and help resolve it. I will personally reach out to you so we can look into your case and understand exactly what happened.
For clarity as well, Frøya Organics was founded by Norwegian founders, and the shipping label or logistics partner name does not represent a different company, only part of the shipping infrastructure used to deliver orders worldwide.
Kind regards,
Erikah
Customer Support Manager