Reply from Froya OrganicsFeb 10, 2026
Hei Inga,
Thank you for taking the time to share your experience, we truly appreciate your feedback. We’re genuinely sorry to hear that the result was not what you expected.
Our products are formulated without water, using unrefined vegetable oils, Arctic botanical extracts, and natural waxes. These oils, especially those rich in carotenoids, flavonoids, and antioxidants, naturally have yellow, golden, or amber tones. Since we do not use artificial pigments or whitening agents, this natural color can be more noticeable on some skin tones, particularly if a larger amount is applied.
Frøya formulas are highly concentrated, so we recommend using a very small amount and warming it well between your fingers before application. For many customers, this adjustment makes a significant difference in how the product looks and feels on the skin.
Every skin is unique, and we fully understand that not every product works the same way for everyone. We would love to help you personally and explore a solution together. Please feel free to reach out to us directly at [email protected], because under this name, I’m unable to locate your order, so I can’t see which products you purchased.
Thank you again for your honesty.
Warm regards,
Eri
Customer Support Manager
Frøya Organics
