Froya OrganicsReviews of froyaorganics.com

I bought the Anti-Age Glow Day Balm and I unknowingly subscribed to it, as it wasn't very clear to me that the reduced price entailed a subscription. I got in contact with them and could finally solve the situation. The balm is not moisturising enough for my skin and it leaves a yellow tone if you apply too much product, so you need to make sure you only use a small amount.

Quick response to issue. Checking my issue and resolving promptly. Much appreciated

VN was responsive and resolved my issue, exceeded my expectations!

From the moment I started using Froya products, I stopped having issues with my face skin. It's soothing for hours and my skin is getting better every day. I truly feel that you have try it to believe it.

**Avoid This Company - Poor Service, Misleading Marketing, and Ineffective Product** I am editing this review in recognition of the subsequent service I've received after submitting this review. My initial experience still stands, it has been problematic from start to finish until I submutted the review. However, to my surprise I did get a proper resonse which included a refund on my initial purchase (not the second payment because I have after all used the majority of the product first time around) and they have sent me a returns lable so I can send the second unused product back. **Misleading presentation and hidden terms:** The website appears to represent a Norwegian product, but the company is actually registered in Texas. Terms and conditions are buried deep in the site rather than being presented upfront during checkout, making it difficult to understand what you're agreeing to. **Delivery and customer service issues:** My initial delivery was significantly delayed. When I tried to cancel, I discovered cancellation wasn't possible - information hidden in fine print. My emails went unanswered for weeks, and when I finally received responses, they were unhelpful. **Product effectiveness:** I've been using the product consistently since mid-September (4 months now) and have seen absolutely no improvement in my skin. In fact, my skin condition has deteriorated compared to my previous brand. The daytime products leave a greasy film when first applied, yet my skin looks and feels dried out as the day progresses. The nighttime products are so concentrated and thick that finding the right amount is impossible - too little and they won't spread properly, too much and they leave a heavy greasy film. If I'm somehow using too much, then why have all the products lasted four months when the subscription was scheduled to renew much sooner? I've had to defer delivery twice because I simply haven't used enough product to justify a replacement order. **Subscription trap:** Based on the results I was getting despite using the products twice a day every day for three months, I attempted to cancel in December. That's when I learned I couldn't do so until after the second order shipped. I've now received this second order despite still having the remains of the product from the first order. I don't know what to do with products I won't use and can't recommend to others. **Ongoing concerns:** I'm now monitoring my bank account to ensure the company doesn't continue charging me after cancellation, as other reviewers have reported this issue. If this occurs, I'll be contacting my bank to recover funds and block future charges. I cannot recommend this company or product.

AMAZING Customer Service. Something sadly that is very hard to find in a company these days. I stupidly duplicated an order. Totally my fault, but upon emailing support immediately, they replied super quickly with a detailed explanation of what they would try to do, but that it may have already been packed up. Within just a few hours, I had confirmation that the duplicate had been cancelled and a refund on the way. This was such a welcome experience and one that, even before receiving the product, i'm feeling a deep sense of confidence in this company. Polite, helpful and just human in their communications. Loved it and cannot wait to try their products.

Excellent products that work! I love it!

They’ve managed really quick my issue