Reply from Froya OrganicsDec 22, 2025
Hei Noha
I’m truly sorry to hear about your experience and completely understand how upsetting this situation must have felt. After carefully reviewing your account, I can confirm that no external or unauthorized access occurred, the attempted charge you mentioned came from your active subscription order created on November 6, 2025.
Your subscription was immediately cancelled after you contacted us, and no further charges or shipments were made. Please rest assured that all payments are securely processed through Shopify Payments, which uses industry-standard encryption and fraud protection.
I truly regret that your experience left such a negative impression, but please rest assured that even we, as the brand, don’t have access to your payment details. All transactions are fully encrypted and handled by Shopify’s secure system, so your information remains completely protected.
Regarding your feedback about the product, our balms are 100% natural and made from rich botanical extracts and oils, without any petroleum or synthetic fillers. They’re highly concentrated, so only a very thin layer is needed for best results. A small amount goes a long way.
Warm regards,
Erikah Customer Support Manager
Frøya Organics
