Reply from fundedfuturesnetwork.comNov 20, 2024
I am, not sure what to call you, as your name with us is not as mentioned here...........
Thank you for editing and changing your review, after I had responded. Have a good one, and I wish you all the best.
our un edited original response is below....
Thank you for reaching out. I always strive to ensure that our customers have a positive experience, but in this particular case, I believe there may have been some misunderstandings.
Regarding your concern about the BOGO offer not being honored, I’d like to clarify that this is not accurate. We sent you an email on October 16, 2024, containing your BOGO code, which was successfully redeemed. Furthermore, this free account remains active to this day on your account, it is blown, and hit the liquidation amount, however, it is still active.
You also mentioned that the account would reset on rebill. While this is true for a paid account, the promotional marketing materials clearly state, and by the way, not in small print either, that the free account does not reset on rebill. Based on your inquiry with our staff and the answers given, it’s evident that the BOGO offer was indeed fulfilled, as you were asking why the free account did not reset.
It seems like you have not read the rules or all the terms of service, as we only require 15 days on one account option, we have an express option where you can pass in 7 days.
Lastly, our terms of service are made available to all customers prior to making a purchase. We also offer the option to book a call with an executive directly through our website to ensure any questions about our terms or policies are addressed before completing a transaction.
If there’s anything else you’d like to discuss or clarify, please don’t hesitate to reach out. I see you did take a trade on your account today, so if we can help out in any way, let us know.
We value your business and are committed to providing transparent communication.