Jessi
Progressive correction
I had requested my progressive lenses be modified from how they typically are so they would be how my previous ones were. When I received them, they were not as expected. I reached out to customer support and they were more than happy to help alleviate and correct the concern. They have been kind and responsive throughout this process of correction. Thank you for your help Kathy!!
Reply from FYTOOMay 17, 2025
Thank you for trusting us with your prescription needs and for your patience as we worked to make things right. We sincerely apologize that your progressive lenses didn’t meet your expectations initially, but we’re so grateful you reached out to us and thrilled that Kathy and our team could provide the attentive, kind support you deserved.