FYTOOReviews of fytoo.com

Fantastic customer service! The team reached out offering a better solution to my lens for a better end outcome.

FYTOO has a good variety of frame options making it hard to choose. The customer service has been very communicative and timely. I’m impressed.

Perfekt besser geht Habe Brillen bestellt mit Brillengläser die kann man in Deutschland nicht kaufen

Great selection. Great price. Always great service. Follow up service is prompt and extremely helpful.

I chose the perfect frames BUT unfortunately, they were stolen from in front of my door upon delivery. I submitted an email to Fytoo customer service & Thankfully, the amazing person who responded to my email was gracious enough to re-send my order. I will say that shipping took less than a week.

NEVER SHOP HERE! I would rate 0 stars if I could! I have had the worst experience with this company. They sent me 2 broken frames and a pair of prescription sunglasses with lenses I cannot even see out of. They then tried to solicit a false 5-star review out of me to waive the return shipping fee for the incorrect lens sunglasses. WHICH IS AGAINST FTC REGULATIONS. Customer service has been intentionally unhelpful, trying to stall me out of the return window and demanding I go out of my way to get the lenses tested. And they continue to not send me the return label or credit my account for the lenses they sent me that are broken despite already agreeing to do so. NEVER BUY FROM THIS COMPANY IT IS A COMPLETE SCAM. The quality is garbage, the customer support is intentionally horrific, and they will mess up your order and expect you to pay and bend over backward to fix their mistakes and lack of QA/QC. I am extremely disappointed in my experiences with FYTOO. Update 10/21/2026: They offered to refund me after seeing this review but conditioned it on closing my dispute with my card issuer and deleting this review. I felt this was important to add more context.

Love the quality of the frames and lenses, along with the variety of styles and colors. I’ve purchased more than half a dozen pair from FYTOO, and don’t expect to slow down anytime soon. Excellent value!

Very good experience and understanding have bought 7glasses from here already