Rebecca V.
Terrible customer servicr
They need to be transparent that if you need to teturn something they tell you to send to some address in China at my own cist of $30 that my post offc said undeliverable dont bother. Their website states Easy Returns lol
Reply from FYTOOMay 22, 2024
Thanks for your feedback! Our address is correct and valid. If a customer wants to return the item, they can contact the customer service centre to get a special return address. We will send the replacemnet or issue the refund after receiving the returned package. We're sorry we didn't find the record of you contacting us for the return address. Our agent has contacted you via email to help you out. Please kindly check your mailbox or spam folder. We are looking forward to your reply!