FYTOOReviews of fytoo.com

Reply from FYTOOApr 19, 2024

We apologize for the inconvenience and the misunderstanding caused. We received your request that there's something wrong with your glasses. But based on the pictures you sent to us, we didn't find obvious defects in your glasses. We suggested that you can send us some pictures of the glasses again to show the problem with them in a more detailed way and offered you some tips to make the glasses in better condition. However, we haven't heard from you. Please kindly check our email in your mailbox or spam folder if you didn't find our reply. Thank you for your understanding.

Reply from FYTOOApr 19, 2024

Nous sommes très heureux que vous aimiez les lunettes ! Il n'y a rien de plus gratifiant qu'un client satisfait de notre service et de nos produits ! Si vous pouvez recommander notre marque à un ami ou à un membre de votre famille, nous vous en serions reconnaissants. Nous croyons que chaque nouveau client deviendra notre client régulier. Merci encore pour votre amour et votre soutien à Fytoo !

Reply from FYTOOApr 19, 2024

Thank you for the love and recognition! We will definitely continue to work hard to do better! We also welcome you to continue to visit our website the next time you need glasses! Thank you again for your support of Fytoo!

Reply from FYTOOApr 19, 2024

We're sorry for your unpleasant shopping experience and the misunderstanding caused. Because glasses belong to a kind of special product, the reasons leading to the discomfort can be various. Our agent mentioned that the frame is a little oversized for you. The sizes of the frames are divided based on the frame width. The frame width of the Osborn frame is in the range of the medium size. The "big" we're referring to is that the lens height is too high for you, which leads to the optical centers of the lenses are not in line with your pupil. As we mentioned in our communication records, you can have the lens prescription tested at your local eye clinic if you feel there's something wrong with it. We'll take responsibility for it if there's a processing mistake with your glasses. Once again, we sincerely appreciate your understanding.

Reply from FYTOOApr 19, 2024

Thanks for your kind review. We're so delighted that you are pleased with the glasses you received and had a great shopping experience in Fytoo. Again, we sincerely appreciate your trust and support.

Reply from FYTOOApr 19, 2024

We're so thrilled to receive your kind comment. We're so delighted that you are pleased with the glasses you received and had a great experience in Fytoo. Thanks again for your trust and support for our brand!

Reply from FYTOOApr 19, 2024

Thank you for your kind review. We're pleased to hear that you're happy with the glasses and the fast shipping. Customer satisfaction is our priority, and we hope you continue to enjoy your new glasses. If you ever have any more feedback or need assistance in the future, feel free to reach out. Your support is greatly appreciated!

Reply from FYTOOApr 18, 2024

We are really very happy to see your comments! Whether you have any questions before, during or after the sale, please feel free to contact our customer service center. Our agent will help you solve the problem efficiently at the first time! Thanks again for your support and love for Fytoo! (●'◡'●)