Gardener's Supply CompanyReviews of gardeners.com

My complaint sounds like everyone else. Ordered a fountain in the earl part of may. Got the confirmation but not a delivery date. It's now been a month. Getting through on the phone is a joke. Have email that they are looking into the order and will get back to me. THEY HAVEN'T YET!!!!!!

I ordered something that was on backorder for them. They sent me a couple of emails regarding the delayed shipment. After 3 weeks I bought the exact item on Amazon for much less. Then GS finally shipped the item........I had no opportunity to cancel the order. Call their employee owned 800 number and you get this recording that is foolish. Wait time has never been less that an hour? They direct you to their website where you can ask questions. I did that 3X and never got an answer. I will never buy anything from them again. If I return this item, I will never get credit if this is the way they treat people. It is now June 17th, and I see a chance to update this rating. I received a voice mail from someone and a follow up email from her about the same time. Very busy is the excuse. I had disputed my purchase with AMEX and my account was credited. Then GS refunded my money also, and told me to donate the item to a charity. So that is one check in their behalf. I still would never want to go through this again and cannot believe all the reviews here are almost identical to mine. Employee owned? Gracious!

I guess I should have read these before ordering. What a bunch of bullsquirt! They very quickly took my money but I received nothing. When I asked about my order they were manufacturing it!?! I am sure this is a scam company. Absolutely positive. Don’t order! Unless you want to just give money away. Zero stars but couldn’t write a review without making it at least a star.

I wish I'd read these reviews before I ordered. I spent hard earned money on a product three weeks ago and have had no updates whatsoever. When I emailed I got a form response to say the "employee owned company is working diligently" to fill the orders. They seem to think that being employee owned gives them a free pass not to fulfill their orders. I have a suspicion they are already in bankruptcy. I will have to file a claim with my credit card bank, I guess.

I ordered a soaker hose kit for my 6’x10’ raised bed garden. The raised bed was not a Gardener’s Supply product. Ordering was easy. So was paying for it as my credit card was charged almost immediately. I was told to expect shipment of my order in “5 to 12 working days” as I recall. That’s when the problem began! As reported above ordering was easy; following up was not. Each-of 2-follow up calls resulted in a wait of over one hour and I received recorded calls advising me that “The employee owned company was working very hard to fulfill customer orders.” Simply not true!

I'm posting to let prospective customers know what they might expect in doing business with Gardener's Supply. Almost a month ago I placed an order. It was confirmed. Three weeks later I had not received my order or received any communication that it might be delayed. I decided to cancel the order. Over the last six days I have continually tried to reach Gardener's Supply by phone and email. Each time I called I was placed on hold with the message "your wait time is..." The wait times start out at 32 min. (after holding 45 I hung up). 45 minutes (didn't even try to wait) and most recently 17 minutes - I finally hung up after waiting 54 minutes. The message also prompts you to email at their "info" email. So I tried that multiple times from several different email addresses - each got this message: "There was a temporary problem delivering your message to info email. Gmail will retry for 23 more hours. You will be notified if the delivery fails permanently." Gmail has continued to retry and I get the same message. Finally I found the company's local phone number in Burlington, VT and have called that multiple times. Of course no one answers and you get the recording the receptionist is on other calls. No opportunity to leave a message. As I said this has been going on for six days. I have now spent almost three hours total on hold. HORRIBLE customer service and they are impossible to communicate with. Their decent products aren't worth the frustration - go elsewhere

Horrible. 10 days ago I ordered something and no update to the order status when I log in to check on my account, it just says 'inventory assigned'. Was on hold for over an hour yesterday (estimated wait time 30 minutes) and I had to hang up as I had to join a work call. Another phone call today and wait time is 54 minutes. Emailed and no response. I think they must have about 5 people working at the entire company. An absolute joke. It's peak gardening season in the northeast and you would think they would have their act together. Just waiting for this planter to arrive now not knowing when that could be. I would NEVER order from this company again.

This company is a hot mess. I placed my order in April 2024 as a 'guest' because I could never login to my account. Kept getting some error stating 'email verification required' and I never get this email nor can I ask them to resend verification...So not a good start to this order. I even sent them an email asking how to sort out how to access my online account and no reply (3 weeks since I sent email to them). Order came after I emailed a complaint to them in May asking where my stuff was. So, it took about 6-8 weeks to get everything. Ridiculous amount of time! Plus things came shipped all separate...hanging pots but no soil and so on. I determined I don't want a railing hanger (not made well and will tip as soon as I put dirt in it) and realized they do not offer prepaid labels for returning items?! They want me to pay for the return of this very large box which will cost me more than the cost of the planter! I tried to call them but wait time was 51 minutes!! Ridiculous! I am never doing business with these folks again. Scammy and you can't reach customer service for anything.