Average
Based on 821 reviews
Gardener's Supply Company3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Both the increase in demand and the precautions we are taking to keep everyone safe during the pandemic have created some delays in shipping and service. Learn more. Shop NowGifts for Gardeners Gardener's Supply Co. Gardener's Supply Company offers a selection of innovative gardening tools, supplies & gardening advice from compost to harvest. Shop quality composters, self watering planters, vegetable supports and rain barrels – perfect for the home gardener. Gardener's Supply Co. is 100% Employee Owned Mission Statement est. 1990 “Gardener’s Supply is in business to spread the joys and rewards of gardening, because gardening nourishes the body, elevates the spirit, builds community, and makes the world a better place.” Our Guarantee Every purchase you make is 100% guaranteed. We will exchange or refund your purchase price—excluding shipping costs—for any product that is not what you expected or does not work as described during its lifetime. Customer Service A Force for Good We believe that healthy, productive gardens have the power to change the world. Learn More Advice In the Advice section, you'll find dozens of how-to articles and DIY gardening projects. Whether you're just getting into gardening or you've been doing it for years, we're here to help. Learn More Contact Information Gardener's Supply Company1-800-876-5520128 Intervale RdBurlington, VT 05401
Gardener's Supply Company (gardeners.com) has 821 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
821 approved reviews, newest moderated first
Patrick M.
This company has failed. What was once a trusted resource and supplier is now unable to deliver. Failure to proactively communicate on their inability to deliver has worsened the situation. The constant requests via email and snail mail to do more business with them are infuriating, laughable, and disappointing. Shop elsewhere.
Judy
Really less than one star…have ordered things for years with no problem. This year??? No correspondence..voice mail a joke… however no problem billing for items never received . Have contacted my bank hoping they can get my money back.
Gardener A.
Ordered supplies a month ago, they haven't arrived and no one answers phone. Sent emails twice to cancel and finally received a terse response that it was "too late" and I had to just wait for it and then return it AT MY EXPENSE. There is no ETA. So they will get to it when they get to it, and I have to make time to take it to the post office, pay $$$, and then hope they can manage a refund in a timely manner? I'm stuck. I used to order from here a few times a year but something changed and I won't go through this again.
RAS
Absolutely terrible customer service. Placed order on April 29th. Called 2 weeks later and was told the wait time is 57 minutes. Called back as school or landscaper and got a hold of someone who was rude that I did that and was told that I was 1 of 87 other people waiting to talk to somebody. I've used this company in the past with no issues but now it's a huge issue and will never recommend them again.
Diane H.
Terrible customer service!! I have been trying to find out the status of an order I placed on 4/24/2024 and have been unsuccessful in trying to reach someone, anyone. I have emailed this company 3 times, called 3 times, and the wait time was 60 mins of which I did stay on the line, like a dope, and still did not reach anyone!! If you are smart, stay away from this company.
susan A.
I have an order that was placed 1 month ago. They have charged me for it but not sent it yet.i have emailed 3 times with no response. Called daily and on hold for do long I have to hang up. Impossible to contact them .
Valerie
From the product descriptions and information about the company, I expected excellent customer service and seamless ordering and shipping. I ordered a producdt that was listed "in stock," and have been waiting for 3 weeks. The item has not been shipped. My account was charged. I have contacted customer service 3 times and received auto-generated responses thanking me for my patience. I have called the company and waited on hold for over 57 minutes with no answer. Very troubling and seemingly no recourse.
Michelle L.
First their emails are unverified and untrusted by google so I can’t get them. Reached out several times to customer service, no response. I placed an order on May 5. It’s May 21 and I still don’t see shipping. I try to look up the order status online and it doesn’t work. I tried twice to cancel and get a refund as this was a Mother’s Day gift. Still no response from customer service. I want my money back.
