Gardener's Supply CompanyReviews of gardeners.com

Run away. Apparently they were good a long time ago and a shame for the good folks that may remain post bankruptcy. Be ready to file a cc claim if you're bold enough to order. Poor quality product shipped that didn't match the website. Can't be bothered to answer emails or phone calls, failed to process a return after a month, etc. Will update this if there's any resolution.

If I could go lower than one star, I would. Their customer service is abysmal. I received an indoor plant stand as a Christmas present. Unfortunately, there was a hole in the box and the small packet of hardware slipped out. I wrote, then called, then wrote again requesting that they mail me another packet of hardware so that I could assemble the stand. Any other retailer would have been happy to oblige. But not these folks. I even sent a video of the stand, too wobbly to stay upright. Nothing in reply. This company is terrible — stay away!

I placed an online order and called the next morning, less than 12 hours after placing the order, to cancel it. I was told that part of the order had already shipped, which I agreed to pay, but was told the rest of the order would be cancelled. It was delivered anyway. I spoke with customer service who argued that their warehouse makes the decision to cancel an order or not. They told me if I shipped it back to them I would get a refund. The cost of doing that would have equaled the cost of the product which didn't make sense. Customer service was not helpful in resolving this issue.

Gardeners Supply is the Best! Have been using them in two houses, in Trumbull, CT, for almost 30 years! They are the best! My sister-in-law used to use them at her house, in New Cannan, CT, and she told me about them. And, I still have a high quality plant/4 wheel cart, which she gave me from when we bought our first house, almost 30 years ago!!!

Our order was delivered quickly and in good shape. Very pleased with the product we purchased (copper hammered hose pot).,

UPDATE - I was finally able to talk to someone at Gardners Supply, a very nice lady, she agreed with me and said they had other complaints about this product, and they refunded my money. Good company!! I used to love this company, and normally would give them 5 stars. Not this time! I ordered a set of "curved garden stakes" (through Amazon) last year, and they are great, sturdy and easy to use. You can see on their website, look at the real picture (not the drawing) - they look sturdy and "beefy". So this year, on Amazon, I clicked on "buy again" and expected to get the same thing. Wrong! They are so wobbly and bendy, and only about half the diameter of the ones I got last time. My problem, apparently, was I ordered them in April, too early for my area - because I couldn't start gardening here until end of May, so I didn't use them until after the return guarantee was past. So I now I'm going around and around with Amazon and Gardener's Supply, to try to get a refund. Amazon says go through the company, but the company says go through Amazon. Very disappointed. I spent $42 and can't use them.

Purchased Canna bulbs. They arrived in a reasonable time frame, but the quality is very poor. Bulbs were small, dried out and rotted in areas. I have planted them but have little hope that they will grow into anything. Will try to follow up in a few weeks for update.

Shopped recently and was pleased with the experience and products.