Gardener's Supply CompanyReviews of gardeners.com

Wow -- this was so disappointing! I love their catalog and ordered a bamboo Mason bee box. 10 days later my order still showed "in process." I tried calling them and was told (after an annoying and annoyingly lengthy voice message) that my wait time would be over 45 minutes. I emailed them and DID NOT HEAR BACK! I emailed them again 2 days later to cancel my order and DID NOT HEAR BACK! So far it has been over 12 days and my order is STILL "in process" and I can't reach anyone and haven't heard from anyone! This is completely unacceptable and soooooooo frustrating!!!!!!!

I have been a loyal customer almost since they started their online presence. I've tried for 3 years (ever since they changed their internet servicer) to set up a new account. Same thing happens every time... I get an email saying they can't confirm my email. Really? You just sent me an email you morons.

Made on order June 6th. It is now July 21st and my item hasn’t even been shipped. Contacted CS and they ignored my email - have not received any sort of reply. Seems like everyone else is having this experience. Not sure what happened to this company, they used to be fine. Will no longer be ordering from here.

An order placed on May 26th had the status of “inventory assigned” for almost 2 months at this point. Calling is not an option since the wait times exceed 30 minutes. The 1st email was a generic response. My second email did get a response that indicated my order was not in the system and must be a ghost order. Meaning it wasn’t in their database although it still exists in my order history. Options offered were to call or place another order. Well the prices have gone up and although I like the products I am sure I can find something comparable that I will actually receive. This is the second poor experience I have had in the last few months. I can’t recommend this company since they are unreliable.

O. M. G. WORST Customer service EVER!!! 🥵 Ordered outdoor stain for my planters, before putting soil and seeds in. Also ordered compost and potting soil. Had not received or heard anything for 3 weeks, so I called… 30+ minute wait, and they recommend emailing, so I did. No response. Another 2-3 weeks pass, so O decide to wait on hold for 24 minutes, to be told that they were back ordered. Ok. So, 3 weeks after my order, they tried my credit card, and I had replaced it a few days before due to theft. They say they sent me one email, to let me know my card was declined. I did not receive email, and no second email was sent. So now, they say they can send out my order in 7-10 days, making it over 2 months late! I ask if they can cover to have it expedited since this was due to thier back-orders, and not being more diligent on contacting me. Nope. No help at all. I would just have to re-order everything and wait. This is inconsiderate bs, and there are plenty of other companies to order from, who respect long time customers better. Bye~bye Gardeners Supply Co. 🖕 thanks for screwing up my summer.

I have been a customer for nearly a decade but never again. During the winter I placed an order to be ready for planting season. It took a month for the first half to arrive, then another month for the other half. I tried calling, emailing, going thru their web site but zero response. I placed another order in early May and again it took a month to arrive, but with items missing. I have spent the past month trying to get a response about when I will receive the rest, but crickets. It is too late for a credit card challenge, so I am out the product and money. Where I come from that is theft. This company used to be my go-to for high quality product and awesome customer service. Now it is about grabbing and holding onto customer money without providing anything. But their marketing emails arrive every day and catalogs monthly. So they have the $$ to provide service, they just choose not to do so.

They used to be a great company to order innovative products from and their shipping time after placing an order was reasonable, 7-10 days. Since Feb 2024, my last order took over 3 weeks to ship! The reason they gave was some computer upgrade--frankly, I don't need to know the issues within a company for their lack of service. After that I figured it best to shop/order locally for any other gardening items I may need or want. Then in June 2024, I thought to give them another try maybe by now they had ironed out their computer kinks, but No! Three weeks later and my order place June 3, 2024 had yet to shipped. When I reached out via email to check on my order, I got a generic response. So, I telephoned and held for 45 minutes. I finally reach a live person and it seems they still have the same computer issues, so I cancelled my order and will never order from them again.

I placed an order more than 2 weeks ago, they charged my card. I have emailed and called (estimated wait time was 38 minutes so I hung up). No response. I emailed and told them to cancel and refund. NO RESPONSE. horrible company to stay away from.