Excellent
Based on 307 reviews
Genius Tools USA4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Genius Tools’ commitment to creating the highest quality of tools dates back to 1975, and that tradition continues today – supported by the best engineering talent, professional manufacturing, and invaluable feedback from customers. We have grown to carry a wide range of hand tools, pneumatic tools, automotive tools, and tool storage, providing over 8000 unique items. Genius Tools offers efficient, durable, and cost-effective solutions to professional users worldwide.
Genius Tools USA (geniustoolsusa.com) has 307 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
307 approved reviews, newest moderated first
BRIAN H.
Great experience with Genius Tools USA - tools delivered exceed my expectations along with the delivery communication. Again - phenomenal transaction. They earned a customer for life! Thanks to the Team who made it happen.
Steven M.
It got to me on time and was what I ordered
Stephen B.
Purchsed spline socket set, but only the inserts arrived. Used standard 1/2 socket but the insert kept falling out. Searched online for bit sockets but it was difficult to source a bit socket to accept a 1/2 inch shank. Genius Tools website had them in 1/2 and 3/8 drives. What I liked... arrived quickly, good price, difficult to locate bit sockets in stock and perfect fit.
Juan M.
Fast and Easy
Stevie O.
Very easy to order!! Arrived quickly!! Order was correct first time!!!
ck
Placed two orders within a couple of weeks of each other because the quality of the tools appears to be higher than some of the other name brands I use. No problem with the first order, the second order was short one bit. It did take a few days to rectify, the reporting process is a little difficult. I was a bit apprehensive because someone's previous one star review. It did work out very smoothly in the end, I did receive the bit. It did take an additional week and held me up, but it all worked out with minimal fuss. thanks Alberto!
Ryan B.
Customer service has been fantastic. The tools I have purchased thus far are of excellent quality.
Nathan C.
Sent me wrong sockets per the order Order is correct.
Reply from Genius Tools USAMar 5, 2024
Hi Nathan, We understand the importance of your order and sincerely apologize for any inconvenience caused. As a small team, we take full accountability for the mistake that occurred with one part of your order, and we are committed to fixing it ASAP. As discussed in our phone call yesterday, we are dedicated to making this right. Our team promptly emailed you yesterday to address the specific issue. Please rest assured that we are actively correcting the order. As you will see in an email sent this afternoon, we are shipping your replacement items soon and we will keep you updated throughout the process. We are grateful for your understanding and cooperation. Your feedback means a lot to our small team. - Genius Tools Customer Service
