Average
Based on 391 reviews
Gen Mobile3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 31 reviews with 4 stars · Clear filters
Dj
Great phone and great service
Reply from Gen MobileJul 23, 2026
Hi Dj, thank you so much for taking the time to leave us a review! We’re glad to hear you are having a great experience with your phone and service. We appreciate having you with us!
SHEILA
My service is reliable. However, I feel as if the data runs out too quickly.
Reply from Gen MobileJul 9, 2026
Hi Sheila, The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
MICHAEL
Well, the good folks at Gent forgot to tell me what my New phone number is and They're really no help at all... The Hot Pepper phone itself is Compact fits easily into your hand, and is easy to use! 4 stars
Reply from Gen MobileJun 16, 2026
Hello Michael, we truly appreciate your positive review, and we sincerely apologize for the situation regarding your telephone number. Please don’t hesitate to reach out to us by dialing 611 from your phone or chatting with us at genmobile.com. We are more than happy to assist you with any information you may need.
Theodis M.
Good customer care and support
Reply from Gen MobileJun 9, 2026
Hi Theodis, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
MANETA H.
Good service
Reply from Gen MobileJun 9, 2026
Hi Maneta, thanks for the review! We're thrilled to hear your service is working out so well.
MISTY
Phone works most of the time, with great service.
Reply from Gen MobileMay 21, 2026
Hi Misty! Thank you for sharing your experience. We're thrilled to hear you're enjoying our great service!
JENNIFER
Like the service would have loved a better phone that I can actually see better but all in all it works good
Reply from Gen MobileMay 21, 2026
Hi Jennifer, We are so happy to hear that you are enjoying our services. If you'd like to upgrade your device, we offer low cost upgrades for your needs. If you already have a device you'd like to use with us, you can bring it over to Gen Mobile with one of our SIM cards! Call our Customer Care team by dialing 611 on your Gen Mobile device or 1-833-528-1380 from any other device to see your options. We will be happy to explore other device options with you!
RAYETTA
Had no problems with service. Could use upgrade on cell phone but other than that. No problems
Reply from Gen MobileMay 4, 2026
Hi Rayetta, Thank you for your review and feedback! We are happy to hear that you are enjoying our service. If you'd like to upgrade your device we offer low-cost devices for you to purchase. If you prefer, you also have the option to Bring Your Own Device (BYOD). Give us a call by dialing 611 on your Gen Mobile device and an agent will be available to discuss your options.
