Average
Based on 391 reviews
Gen Mobile3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Gen Mobile (genmobile.com) has 391 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Showing 163 reviews with 5 stars · Clear filters
Rose
The service is very good 👍
Reply from Gen MobileSep 14, 2026
Hello Rose, it's truly heartwarming to hear that you're enjoying our services. If you ever find yourself needing assistance, please don’t hesitate to reach out to us. We’re here for you and would be more than happy to help in any way we can.
Kara K.
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a year now
Reply from Gen MobileSep 14, 2026
Hello Kara, it's truly heartwarming to hear that you're enjoying our services. If you ever find yourself needing assistance, please don’t hesitate to reach out to us. We’re here for you and would be more than happy to help in any way we can.
Karianne
This site was very easy to use and I am not a computer friendly type person either. I had no trouble at all giving the information they requested either..
Reply from Gen MobileAug 10, 2026
Hello Karianne, it warms our hearts to hear that you are enjoying our services. Please remember, if you ever need assistance, we are here for you and would be more than happy to help. Don't hesitate to reach out!
Doug
Gen mobile a very reliable I like the service that I have it's an awesome phone provider for people that need a free phone service I recommend gen mobile just stay connected at zero cost number one in the nation thank God for free phone service
Reply from Gen MobileAug 7, 2026
Hi Doug, we genuinely appreciate your kind words. It warms our hearts to hear that you are enjoying our services and sharing your positive experience with others. Please remember, we are always here for you, and if you ever need assistance, don’t hesitate to reach out to us.
LENSEY
I am enjoying the phone & service that I'm provided.
Reply from Gen MobileJul 15, 2026
Hi Lensey, thanks so much for the love! We are so glad to hear that you are enjoying your Gen Mobile phone and service. We appreciate you choosing us as your provider, and we are always here if you need anything in the future.
JANNITA
The service is great
Reply from Gen MobileJul 15, 2026
Hi Jannita, We are so glad you are happy with the service! We are always here to help. Thank you for being a Gen Mobile customer!
TINA
Very Helpful and The Application process was easy, once approved the phone was sent within a couple of days!.. I truly love their service and the help that they provide
Reply from Gen MobileJul 15, 2026
Hi Tina, Thank you so much for the love! We are so glad to hear that the application process was easy and that you received your phone quickly. We're happy to have you with us and are always here to help.
MATT
Great service
Reply from Gen MobileJul 10, 2026
Hi Matt, Thank you for the five stars and for taking the time to share your review. We appreciate you choosing Gen Mobile. Our team is always here to help whenever you need us.
