Reply from Gentleman's GuruNov 13, 2025
Dr. Donabedian,
We are writing to address the statements you have made regarding your recent experience with our company.
Your initial request for a return stemmed from dissatisfaction with the garment sizing and a demand that we begin production on a replacement before the original item had been returned. Our team provided clear return instructions and explained that a new order would need to be placed through our website in order to select a different size. A detailed size chart is available on the product page to assist customers in choosing the most appropriate fit.
Subsequently, you reported that our website was malfunctioning when, in fact, the issue was due to your bank declining the transaction. This was accurately explained to you by our Customer Service Manager. Your response to this clarification was inappropriate and disproportionate, as our representative made no personal insinuations regarding your financial status.
Following this, you directed unprofessional and disrespectful remarks toward our staff, insisting that the issue originated on our end when it was the result of an invalid coupon code you entered. The website’s error message clearly indicated this, and had it been reviewed carefully, the confusion could have been avoided.
Even after your second order was successfully processed, you continued to make unfounded accusations, demanded a discount, and insisted on speaking to a manager, despite the fact that you were already corresponding with one, whose title was clearly listed in her communications.
Your conduct throughout these exchanges was discourteous and inconsistent with the standards of professionalism we expect from any customer, particularly one holding an advanced degree. My employees deserve to be treated with respect, and I will not allow them to be subjected to hostility or verbal aggression under any circumstances.
For this reason, we have instructed our team to process a full refund for your order and to close your account with us. We believe it is in both parties’ best interest to discontinue this business relationship.
