Gerhard's Appliance Inc.Reviews of gerhardsappliance.com

If I could give zero stars that is what I would rate Gerhard’s. They recently sold us a Miele dishwasher. We waited awhile for it to come. It wasn’t installed correctly and stopped draining after three weeks after arrival. Gerhard’s response: your problem. Do not believe the fake positive reviews on their website. Their customer service is the worst I’ve experienced. Avoid like the plague.

Worked with Nicole at Gerhard's Appliance and it was a great experience. I bought the Bosch dishwasher that fit exactly what I needed at a great price. I was also able to get a quick delivery/installation date, which was really important to me. I will absolutely continue buying appliances from Gerhardt's.

VERY disappointed...ordered a new refrigerator early Nov; Malvern Mgr assured us of delivery on 11-18; wife then purchased a new washing machine; same sales rep, Bill Slade/Mgr? assured BOTH would be delivered on 11-24. Washing machine arrived; not refrig, and NO EXPLANATION? Have now left FOUR (4) messages for Bill Slade, with NO RESPONSE????

I'm giving it 2 stars because the delivery people were nice and competent. That's about it. So I was sold a washer and dryer in September of 2020. The dryer worked great, the washer never functioned properly. The washer leaked and shook so violently that it broke the outlet in my basement. I purchased the extended warranty and had repairmen from Gerhard's come out multiple times (I believe 4 times, but it could have been 3). The last time the repair man told me "your washer is fine, stop calling us". Well, I requested a new washer at this point. Clearly they couldn't fix it and it wasn't working. It would shake so much that whole machine would spin in circles. I dealt with the service department (who would never actually take my calls to call me back) and one day got an email that a new washer was ready for pickup in Fort Washington. So I had to drive an extra 15 miles, return the old washer and pick up the new one. I could pay for delivery, but after everything I think I should have had the delivery fee waived. I just agreed to pay the fee because I wanted this over with. I was told the delivery would be 11/17. The day before No one called to tell us a time (like they said they would) so I called and was told they never actually put the delivery through and I'd have to wait until 11/23. I asked if there was any way to speed it up and was told I'd get a call back. No one ever called me back. So, 11/23 comes and the driver gets there. But the washer was not on the truck. Apparently it got lost in the warehouse. Great, so now I need to wait even longer. I try to call to get help, no one will even speak to me. I needed to talk to a manager at the Ardmore store, but there wasn't one available. Finally, someone from the Doylestown location answered (since I was apparently being bounced between a bunch of different stores even though I called Ardmore) and he was helpful. He emailed someone then called me to tell me it will be here 11/27. The new washer finally arrives and the delivery driver notices the shipping bolts were still on the old washer. Which is why is shook so violently. Had the original repairman noticed this I would have had a working washer since September, my basement outlet wouldn't be damaged and I wouldn't have had to miss time from work to deal with the situation. Oh, and after all of this time, energy and money I now have to pay to have an electrician fix my outlet you would think they'd offer me some kind of compensation to make it right? Nope. I got nothing. I'll never use this company again.

I ordered a complete kitchen appliance set and had to have delivery in 2 weeks as the contractors i hired completed the job must faster than i expected. With the assistance of salesman David Reece i placed my order online and received all but the refrigerator in exactly 2 weeks. I’m extremely satisfied with the assistance of the salesman and the delivery man courteous, careful and efficient. I’m very happy with Gerhard’s and would recommend them over Lowe’s or Home Depot.

I'm writing this review as I sit here waiting in the laundromat $30 thrown away while I have a brand new (barely 4 months old) dryer sitting at home, and Gerhard's chooses to not help me. I wanted to support local businesses and now I regret my choice. I have been without my dryer for the last 3 weeks waiting on parts and still waiting!! Your customer service is horrible I asked to speak to a manager I was told they would call me back Never happened!! I was sent a tech 2 weeks ago, Who said to me "It could be 1 of 3 things wrong I don't know." Well 2 parts finally came in the mail today. I called to schedule an appt and was told " There's still a third part being shipped to you, it's expected to be shipped on Nov. 10th. You can call us to schedule an appointment after you get that part." While normally, I would understand waiting for parts, after being told they are unsure of what the problem even is and ordering 3 parts was for 3 things that "might be the problem" I can't comprehend why she was unwilling to offer me a tech appt. to at least come out and try these 2 parts. I already waited over a week for my first appt, its been a week and a half since they came to look, and now I will be 4 weeks without a dryer or an attempt to fix it before the 3rd part even ships out. This is inexcusable, especially for a dryer less than 6 months old and for the customer service to be so lack. Don't waste your time shopping here, you'll end up waiting forever to get any further assistance when your brand new appliances break. If it was an option I wouldn't give them one star Due to the way they handled this from the start of the dryer malfunction

Gerhard sucks! I get that we've got a pandemic going on, but really?! We ordered several appliances in June. The sales guy was really rude until he realized we were buying several appliances, including a Kitchen fridge. They tried to deliver the first fridge in August--dented! They tried to deliver a second one in October--dented! (Hey, take a look at the crap you're trying to deliver to your customers, Gerhard.) Now they tell us the fridge will not be available until DECEMBER. Ok, so, back to the pandemic....but, In the meantime, loan us one of those dented refrigerators that you're basically going to give away anyway, Gerhard! Do you really expect your customers to be nice, when they have no fridge for 6 months. Pandemic, Gerhard! Work with your customers if you want repeat business. I could have gotten crappy service anywhere.

Purchased a gas wall oven over a month ago. They installed it broken which we didn't know until we wanted to use it. Service man came today, which we waited a week for, we were told that they installed a broken fridgedair gas wall oven. The man was here all but 3 minutes. And said we have to order parts. For a brand new oven. There is something wrong with that statement. They we're supposed to call me back today. Still nothing.