Average
Based on 342 reviews
Get Fleetsmarts3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fleetsmarts is here to assist trucking carriers with getting on the road and staying on the road.We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business.Please reach out and let us know how we can best assist you.
Get Fleetsmarts (get.fleetsmarts.net) has 342 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
342 approved reviews, newest moderated first
Trans Summit Freight I.
Horrible!!!!!! Don’t work with this guys EVER!!!
Reply from Get FleetsmartsJul 15, 2025
Hi, We’re very sorry to hear about your experience. To assist you better, could you kindly provide us with your company name? This will help us look into the matter right away. Thank you for your understanding, and we look forward to resolving this with you.
talal K.
Bad service
Reply from Get FleetsmartsJul 3, 2025
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like to make things right. Could you please share more details so we can address this promptly?
Sherif O.
Good customer experience
Reply from Get FleetsmartsJul 3, 2025
Thank you so much for sharing your feedback! We’re glad to know you had a good experience with us. If there’s anything else we can assist you with, please don’t hesitate to reach out.
ActionpakAdventures
To all trucking and transport businesses. Do not talk to Prince Ryan at Fleetsmarts or any of their other employees. They are a scam. They will try anything to get you to agree verbally with something on the phone so they can record you saying you agree, then they will put a UCC lien on your company so that no other factoring companies can work with you until they release it. No Fleetsmarts!!!! Please pass the word. They will not release the one on my new company. They are messing with our lively hood and don’t care. It should be illegal for this to happen. And especially when it Is foreign people. They don’t care if they ruin your credit. They just don’t want you to do business with anyone else. I told them no over and over again for over 20 minutes on the phone. The guy named Ryan or Prince he goes by both. Tell all your buddies.
Reply from Get FleetsmartsJun 30, 2025
Fleetsmarts does not force any customer to open a fuel credit line or enter into any agreement without their full understanding. Our process is transparent and all agreements are thoroughly explained before any documentation is executed. A UCC-1 filing is a standard security interest document in the transportation and factoring industry. It protects the lender or factor’s financial interest but does not restrict your ability to work with other factoring companies. As long as the UCC-1 filing is properly managed and all parties understand the terms, you are free to engage with any provider of your choosing. We do not and would never intentionally block a customer from doing business with others. Our role is to support our clients, not hinder them. If you believe a filing was made in error or without appropriate authorization, we invite you to provide your company name and any supporting information. We are happy to review your account and resolve any concerns appropriately. While we respect your right to express concerns, we ask that you avoid making or spreading false, harmful, and defamatory statements, as these can cause reputational damage and may lead to legal consequences. Please feel free to contact us directly at [email protected] or 801-893-3600 so we can address this matter properly.
Rajdeep S.
Lei Great work ethics, help me with everything explain everything. Love to work with them had and thank you so much Lee for giving us that good experience.
Reply from Get FleetsmartsJun 30, 2025
Thank you so much for your kind words! We’re glad to hear that Lee was able to provide you with the support and clarity you needed. Your feedback means a lot to us, and we’re grateful for the opportunity to work with you. We'll be sure to pass along your appreciation to Lee!
Yvonne
Poor communication and customer service once you get signed in with them, they then become hard to get in contact with. And lots of hidden fees as well
Reply from Get FleetsmartsJun 24, 2025
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered. To clarify, our customer support team is available through multiple channels, including phone, email, and live chat during business hours, and we’re actively working to improve response times. Regarding fees, we aim to be as transparent as possible by providing a full breakdown of costs in our terms of service and during the signup process. That said, we appreciate your feedback and will review how we communicate these details to make them clearer for all customers. If you’re open to it, we’d appreciate the opportunity to address your specific concerns directly. Please reach out to us at 801-893-3600, and we’ll be happy to assist.
Valencia R.
Fleetsmarts is a scam of a company to work with. I have been with them for 6 months now, and im truly unhappy with their services. This company charges fees without telling you about them. They lack communication skills, and you can never speak to someone in management. I have been asking to get out of my contract from day 1. They refuse! They are now factoring my loads at a higher rate than the 2.5% promised. Their fuel discounts are a joke. I put $140 in gas every stop and only see .39 saved everytime! Nothing significant to see a discount worth anything! But this is how they get you in, with their fuel discounts, that don't exist. They keep removing my reviews from Trust Pilot, because im telling the truth about their practices and Trust Pilot takes them down for them! How truthful is this sight!? This company is not worth getting involved with unless you want someone who's going to hurt your small business bottom line!
Reply from Get FleetsmartsJun 24, 2025
Thank you for sharing your experience. We sincerely regret to hear about the frustration you’ve encountered and take your concerns seriously. Our goal is to provide services that help support small businesses, not hinder them. We would appreciate the opportunity to review your account and address your concerns personally. Please contact us directly at 801-893-3600 so we can work together toward a resolution. Your feedback is important to us, and we’d like the chance to make this right.
ray H.
Landon Great job
Reply from Get FleetsmartsJun 23, 2025
We're happy Landon was able to assist you. Fleetsmarts is here to make managing your business easier with responsive service and tools like factoring, fuel savings, and working capital support whenever you need it.
