CelluReviews of getcellu.com

Reply from CelluJan 8, 2026

Hello Susan, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience this has caused you. This is certainly not the experience we want any of our customers to have. We genuinely want to help resolve this for you. However, at the moment, we’re unable to locate an account or order under the details provided in this review, which makes it difficult for us to investigate the delivery status, tracking, or refund properly. We sincerely apologize for the delay, lack of tracking updates, and the impact this has had on you. Please reach out to us directly at [email protected] with your order number or the email used at checkout, our team will prioritise assisting you as quickly as possible. Again, we’re very sorry for the inconvenience and appreciate the opportunity to look into this further and make things right. Best regards, Cellu

Reply from CelluJan 6, 2026

Hi Christine, We’re very sorry to hear about your experience and we sincerely apologize for the frustration this has caused. This is certainly not the experience we want for our customers, and we would like to resolve this issue as quickly as possible. At the moment, we’re unable to locate your account based on the information provided in the review. To assist you further, could you please share your order number or the email address used at checkout? Please reach out to us directly at [email protected] , and our support team will prioritize your case and ensure everything is sorted promptly. Thank you for bringing this to our attention. Warm regards, Cellu

Reply from CelluDec 29, 2025

Hi, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the scent of the product wasn’t to your liking we understand that fragrance preferences can be very personal. We appreciate your comments about the ingredients and the texture of the cream, and we regret that the scent affected your overall experience. We’ve also sent you an email previously to follow up and see how we can assist further. Please know that we take your feedback seriously and have shared it with our product team for review. Thank you again for reaching out. Kind regards, Cellu

Reply from CelluDec 29, 2025

Hi, Thank you for sharing your experience, and we’re truly sorry for the frustration and inconvenience this caused. We completely understand how upsetting it can be to feel stuck with a subscription and not get the clarity you expected. After reviewing your account, we can confirm that the subscription has been successfully cancelled, and there will be no further charges moving forward. We’ve also sent you an email confirming the cancellation and offering further assistance. We sincerely apologize for any confusion around the cancellation process and for the delays you experienced when trying to reach us. Your feedback is extremely important and helps us identify where we need to improve, especially in making subscription management clearer and more accessible. If you’re open to it, we’d appreciate the opportunity to assist you further via email and address any remaining concerns. Thank you for taking the time to raise this, and again, we’re sorry for the inconvenience. Best regards, Cellu