Dimension Waste Management Reviews | Read Customer Reviews of getdimension.com

Dimension Waste Management Reviews | Read Customer Reviews of getdimension.com

Dimension Waste Management reviews

Showing 15 reviews with 2 stars · Clear filters

customer
Apr 14, 2026
We have a date scheduled and the driver…
We have a date scheduled and the driver never comes on the day promised.
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Thomas G.
Sep 26, 2025
Only that I waited all day
Only that I waited all day, for the visit. It was scheduled and cancelled. The follow-up date worked. I hated waiting twice. Otherwise, the pickup was fine. The communication was a bit choppy for what I had to pay for the disposal . Thanks! Tom
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customer
Jan 30, 2025
Gave me one price then 2 months after…
Gave me one price then 2 months after job is finished they send me another invoice for $4,000.
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Confused and D.
Oct 28, 2024
Communication failed after original…
Communication failed after original booking. Greg is phenomenal. All correspondence between him, my purchasing department and I was very cleared. Once it was up to scheduling pick-up there was no communication until 30 min prior on the day of. And that was with a 3rd party dispatcher. The pick-up drivers did not know what they were coming to retrieve and there was no communication of a possible two-part pick-up.
Reply from Dimension Waste ManagementNov 5, 2024
Hi Lavon, Thank you for sharing your experience. We apologize for the communication issues you faced after the initial booking. We're glad to hear that Greg was able to provide clear and helpful communication, but we regret that the scheduling and coordination of the pick-up did not meet your expectations. This is certainly not the standard we strive for. We will address the communication breakdowns with our team to ensure better coordination in the future. Thank you for your understanding, and we appreciate your valuable feedback. Best regards, Dimension
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Arthur S.
Oct 16, 2024
I would not trust them with large items
I booked a junk piano removal. The appointment was rebooked 3 times by the provider. For the last booking, the provider was 3 hours late. They arrived during a time which my building does not allow moving. I just didn't want to turn the guys away after their long day and the multiple rebooking. It was clear the guys have never moved a piano before. They did not come ready for it and it was only 2 of them and their transport did not have a tailgate lift. I guided them. They nearly broke my floor and piano leg as the piano slipped during leg removal. And then they struggled for some minutes to lift the 500+ lb. baby grand into their transport with just 2 guys.
Reply from Dimension Waste ManagementNov 5, 2024
Hi Arthur, Thank you for your honest feedback, and we truly apologize for the inconvenience and stress you experienced during your piano removal. We deeply regret that the service did not meet your expectations, and we understand the frustration caused by the delays and the lack of preparation. Your comments have been noted, and we will take immediate steps to ensure better future service. We appreciate your patience and understanding, and we’re grateful for your feedback. Best regards, Dimension
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Herman K.
Jul 15, 2024
was a big let-downe work with a…
Dimension was supposed to work with a company that would take my old wine and have it turned onto ethanol. Instead they got a guy who moves furniture, that had no idea what to do with the wine. I suppose he just dumped it somewhere.
Reply from Dimension Waste ManagementJul 29, 2024
Hi Herman, I’m really sorry to hear about the mix-up with the wine disposal. We sincerely apologies for the inconvenience this has caused. I understand how frustrating this situation must be. I’m looking into what went wrong and how we can rectify this issue promptly. In the meantime, if there’s anything specific you need or if you have any suggestions, please let me know. Your satisfaction is very important to us. Thank you for bringing this to my attention. Best regards, Dimension
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fckedoncenotagain
Jun 16, 2024
The guy running the show was the A-Hole
They do not know how to load a dumpster in a compact manner. A 6' bookcase with removeable shelves is empty. A lot of boxes would have fit. I had to constantly advise them how to be more efficient in their loading. They have a BS claim that a copper stereo cable is e-waste. And it would cost $20 to dispose of each one.There was no prior mention of "e-waste* in my conversations setting up the appointment. A simple copper cable is NOT e-waste. I accepted the $300+ add-on to get it done. They knew I lived more than an hour away from the job site. It seems that when you hear someone died, it is like blood in the water for sharks. We had pre-sorted the bulk of the unit, and explained it to them when they arrived. For example, 46 cases of empty wine bottles(clean). They will do their best to figure out how to screw you. Be Prepared.
Reply from Dimension Waste ManagementJun 28, 2024
Hello, I'm sorry you had such a frustrating experience. It sounds like there were several issues with efficiency and communication during the service. We will further look in to this. Thank you for the feedback. If you need any further assistance, feel free to reach out. Best regards, Dimension
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customer
Feb 13, 2024
The guy left a huge mess
The guy left a huge mess. I still don't have a manifest.
Reply from Dimension Waste ManagementFeb 15, 2024
Hi Paul, I'm terribly sorry to hear about the inconvenience you experienced and the delay in receiving the manifest. This is not the standard of service we aim to provide, and I completely understand your frustration. Rest assured, we take your feedback seriously, and I've already escalated the issue to ensure it's addressed promptly. Our team is working diligently to resolve the situation and provide you with the necessary manifest as soon as possible. Please accept our sincerest apologies for any inconvenience caused. If there's anything else we can do to make this right or assist you further, please don't hesitate to let us know. Thank you for bringing this to our attention, and we appreciate your patience and understanding. Best Regards, Dimension
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