FlywheelReviews of getflywheel.com

While they claim support gets back to you in 3 min it is a bot that replies. It is very difficult to talk with a real person. We just signed up today at 10:15 am and are cancelling at 2:30pm. Go elsewhere support is not their stong suite.

I don't normally do the review thing but with Flywheel I'll make an exception. Their customer service is second to none. In the few occasions I've needed to contact them (which means malware infections or my site not working for some reason), their response time, speedy resolution and cheery disposition have been exemplary. And that's when you want support. You don't really think about hosting until something goes wrong. Clearly a few folk appear to think the opposite but my own experience has been nothing but first class. Kudos.

NOT production ready. The whole idea is to have 1-click deployments but should you need to, 9/10 when you upload your database with the push, it does not update the links so your live users get 'localhost' links. Flywheel's response: "it happens sometimes, you will have to use a plugin to replace them yourself". So much for 1-click deployments! I am in the process of moving away my 2 companies (20+ websites) away from this service. Its not worth the money when you get these issues. My account manager doesn't respond when I have an issue, only to 'keep in touch'. I bet if I was to upsale they would return my emails.

I took over my companies website and last person used Flywheel. They have no c-panel, the speed is slower then other hosting options, and to top it all off you get less for your money. Even trying to get refunded my money and cancel services was a hassle. You have to give a 30 day notice that you want a refund even though you cancel your services. I'm also having issues getting that refund, every time I write a ticket stating they aren't doing what I requested they just close the ticket and don't respond. They act like they are a recommended hosting for Wordpress.org but they aren't! Only Bluehost, Dreamhost & Siteground are and for good reason, flywheel sucks!

Be advised that Flywheel, per WP Engine's Terms of Service (WP Engine acquired Flywheel within the past few years), requires 30-days notice to cancel a monthly subscription. I've canceled many monthly subscriptions in my life. My consistent experience has been that you can cancel at any point in the billing cycle. No prorated refund, but no charges beyond what you've already paid either. That's a fair and reasonable way to operate. There are solid managed WordPress providers out there that do not require a 30-day notice should you decide to cancel. I never intend to do business with Flywheel again.

I run 4 medium to large websites with Flywheel. It has never gone down in 4 years to my experience. They keep daily backups, have phpmyadmin, give me useful security alerts and have support staff who actually know something about Wordpress. They are by far the best hosting company I know of.

Have a nearly identical experience to the previous review. We've been using Flywheel for almost 5 years now, and since the WP Engine acquisition, the company has changed dramatically. Dealing with a frequent downtime for our website, constant issues, and limited support. Very disappointed and would never recommend Flywheel to other website owners again.

Being with flywheel for a number of years it was good and the support was amazing, helpful and they went the extra mile. Since WP Engine bought the company the support has become no existent for a 'MANAGED' wordpress hosting company. I am in the process of moving my sites away due to the poor support and the fact that the websites I host have now slowed down to a crawl. If you ask for more resources they want to charge you more. 2 years ago I would of sang Flywheels praises but now I'd recommend you avoid. There are a ton of better companies out there.