Great
Based on 4,791 reviews
FurLife™4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
Rebecca D.
I had tried everything to rid my corgi of fleas. My friend sent me the link. Thought what the heck nothing else was working. Best investment I made. Dog is happy as there are no more flea dips and she isn't scratching anymore. We are so happy with the product. Thank you !
Misty D.
Ramon was very helpful and made it very fast with my replacement pod that my cat sliced open. Love the convenience of sharing my problem and him fixing it immediately and shipping the product to me.
Cori C.
JeAnne and Patrick were the BEST at helping me with my order!!
Natalie C.
I purchased the tag from Furlife with high hopes of protecting my dog, especially given their advertised "30-day money-back guarantee for a 100% refund." Unfortunately, this product has been entirely ineffective. Since starting to use it, I have found three ticks on my dog, which is incredibly concerning and proves that the product simply isn't doing its job. To make matters worse, attempting to get a refund has been an uphill battle. When I contacted Furlife regarding the product's failure, I spoke with Joan, who informed me that I would only be eligible for a 40% refund. This directly contradicts the 100% money-back guarantee prominently displayed on their website. It's incredibly frustrating to be met with such a discrepancy, especially after investing in a product that failed to deliver on its promise. I am very disappointed with both the product's performance and the company's handling of the refund policy. I would caution others to be wary of their money-back guarantee.
Reply from FurLife™Jun 14, 2025
Thank you for your detailed feedback, and we’re truly sorry to hear about your experience. We completely understand your frustration—both with the product not meeting your expectations and with the confusion around our refund process. To clarify, we absolutely stand by our 30-day 100% money-back guarantee. The initial offer of a 40% refund is something we present only as a hassle-free option—intended for customers who may prefer to keep the product and still receive partial compensation. It is entirely optional and can be declined at any time. If a full refund is preferred within the guarantee window, we are always happy to honor that, no product return required. We apologize if this was not communicated clearly during your interaction with our team—that’s on us, and we’re actively working to ensure that all customer service communications align with our policies. We're also sorry that the tag didn’t work as intended for your dog. While our products are made with natural ingredients and aim to provide a gentler form of protection, we recognize that they may not be the right fit for every dog or every environment, especially where there’s high tick activity. If your refund hasn’t already been resolved to your satisfaction, please contact us directly again at [email protected], and we’ll make sure this is handled promptly and properly. Thank you again for your honest feedback—it helps us improve, and we truly regret that your experience didn’t reflect the high standard we aim to uphold.
Jill Donley M.
I was searching for a good option in place of high cost medication. The collar tag from FurLife slipped on Dash's collar easily. The smell was a little strong at first, but didn't bother him at all. Hopefully, as the warm season continues, the tag will continue to repel ticks & fleas.
Katrin J.
If I could give zero stars, I would. I have 10 dogs and purchased 5 to try out to begin with. I used them on my dogs that go in and out of my home first. I have a dog that has seizures and when I put her collar on, she had a seizure. I took it off and let it air out since the scent was so strong. I put it back on her a few days later, no seizure. At first I thought the collars were working but after a few weeks of wearing it non stop, they kept scratching. I checked them and there were tons of fleas the dogs that were wearing them. I emailed asking for a refund but was informed that the 30 days was up and they will not be refunding my purchase. They told me the collars would not kill fleas and ticks, just prevent them???? Also, they sent me a link for some flea spray to use. Oh well, lesson learned. If it sounds too good to be true then it probably is. Don’t waste your money on this product. They’re cute collars but don’t work. Not to mention, they’re quite expensive.
Reply from FurLife™Jun 14, 2025
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you encountered, and we appreciate your feedback—especially given the trust you placed in us to protect your ten dogs. First and foremost, we’re relieved to hear your dog is okay after the seizure. Our collars are made with natural ingredients, including essential oils, which are generally well-tolerated—but we recognize that some dogs, especially those with pre-existing conditions, may be more sensitive. In these cases, we always recommend airing the collar out before use, just as you did, and we appreciate your careful approach. As for the effectiveness of the collars, they are indeed designed as a preventative tool, not a treatment for active infestations. This is why our team suggested pairing them with a natural spray—to help address any existing fleas while the collar works to prevent new ones. Our intention wasn’t to upsell, but rather to provide a solution that would offer your dogs the most relief. Regarding the refund, we’re truly sorry that you reached out just past the 30-day window. While we do have to follow our policy guidelines, we understand how frustrating that can feel—especially when you're managing a large pack and dealing with health concerns. That said, we’d still love the opportunity to make things right. Please reach out to us again at [email protected] with your order details, and we’ll do everything we can to find a resolution that feels fair to you. We truly value your feedback, and we’re sorry that your experience didn’t reflect the standard we strive for.
Kim C.
Excellent customer service from Joan snd Roy. They both responded very quickly and resolved my issue. I will continue purchasing products from this company.
Hillori-Lori G.
Misleading Refund Policy & Ineffective Product** I purchased a flea collar from Fur Life after contacting their customer support to ensure I wouldn’t waste my money if it didn’t work. They assured me of a full refund if the product was ineffective. Well, the collar didn’t work at all—but now the company is dragging its feet on issuing the refund they promised. If a company guarantees results or refunds, they should stand by their word. Instead, Fur Life appears to rely on assurances to secure purchases while making it difficult for customers to actually claim their refund. Buyers beware: this is NOT a hassle-free guarantee. They do not work, don’t waste your money!
Reply from FurLife™Jun 14, 2025
Thank you for sharing your experience, and we're truly sorry to hear about the frustration and disappointment you've encountered. We want to sincerely apologize if your interaction with our team left you feeling misled or unsupported. Our 30-day money-back guarantee is something we stand behind fully, and we're very sorry if there were any delays or confusion during your refund process. That’s not the standard of service we aim to provide, and we understand how upsetting it can be when expectations—especially ones tied to a guarantee—aren’t met. To clarify, we do sometimes offer a partial refund option first as a way to make the process quicker and easier, especially if you prefer not to return the product. However, this is completely optional. If a customer requests the full refund within the guarantee period, we always honor that—no questions, no return required. We're also sorry the collar didn't work for your dog. Our collars are made with 100% natural ingredients and are intended for preventative use, but we understand they may not be the right fit for every situation, especially if there's an active flea issue. Please reach out again to [email protected] with your order details so we can promptly resolve this for you. We appreciate your feedback and the chance to make things right.
