Great
Based on 4,791 reviews
FurLife™4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
4,791 approved reviews, newest moderated first
Elexcia S.
I had an issue with my furlife. I sent over an email and Patrick wrote me right back, I was shocked! They are going to replace it for me at no charge. He went above and beyond. Some places you can't even talk to people at all. So thank you so much Patrick. Me and Charlie, my dog, are thanking you for your help.
J. B.
I made a mistake on my order and the customer service department fixed it immediately. Very pleased!
Babs K.
I wasn't thinking and I just ordered what was on the screen. I didn't want that one .I wanted the collar not the one that you put on the collar. My dog doesn't wear a collar.I didn't think of that till after. I sent them a text and they changed it for me and got back to me right away, Thank you for your great service.
Ronald Wilson DJ R.
Never got product from company
Reply from FurLife™Jun 11, 2025
Hey Ronald, could you shoot us a quick message at [email protected] so we can check the delivery status of your order? Kind regards Marc
customer
Julia was such a pleasure to work with. She answered my question promptly and helped me to understand my billing. Thank you Julia
Ramona
I had an issue with the product I purchased and reached out to Joan and Roy. My issue was resolved without incident and a replacement is on its way!
Anubis M.
I am beyond grateful for the incredible support and kindness I’ve received. From the very beginning, they have been understanding, patient, and genuinely caring.
Donna N.
give this thing a -5 stars I would. Worst customer service I have ever dealt with in my life. I have sent 12 emails to them and I keep getting a response for the same damn thing over and over again I want a refund they won’t provide the address so that I can send it to get my refund and it is so frustrating. Do not waste your money or your time with these people because they are liars and this does not work and they don’t stand behind your product as they say for a refund false advertising.
Reply from FurLife™Jun 11, 2025
Thank you for taking the time to share your feedback, and we're truly sorry to hear about the frustration you've experienced. First and foremost, we want to sincerely apologize for the delay and confusion surrounding your refund request. We completely understand how upsetting it can be when you're trying to get support and don’t feel like you're being heard. We’ve reviewed your case, and we can confirm that your order has already been refunded in full. We're sorry it took longer than it should have—part of the issue was that each time a new email was sent instead of replying to the existing thread, it created multiple separate tickets in our system. This unfortunately caused some confusion and delayed the resolution. We know this has been a frustrating experience, and while it certainly doesn’t reflect the level of service we strive to provide, we’re using your feedback to improve how we handle customer support going forward—especially when it comes to better identifying and resolving duplicate tickets. Again, we apologize for the inconvenience, and we appreciate you bringing this to our attention. If there’s anything else we can do to help, please don’t hesitate to reach out directly. Kind regards Marc
