Reply from FurLife™May 20, 2024
Hello,
Thank you for sharing your experience, and we're sorry to hear that our collars did not meet your expectations. We understand how frustrating it can be to deal with persistent flea problems, especially after taking multiple preventative steps.
It's important to note that all of our natural anti-flea and tick products are designed as a preventative solution. They work to repel new fleas from infesting your pets but are not formulated to kill those pests already present before you began using our products.
For current infestations, here's what we recommend:
Treat the Existing Infestation: Consulting with your veterinarian to find an effective treatment to eliminate the fleas already on your dogs is crucial. Various options, including topical medications, oral treatments, and medicated shampoos, can be highly effective. Some natural alternatives include diatomaceous earth, dawn dish soap, or apple cider vinegar, although these should also be discussed with your vet.
Prevent Future Infestations: Once your pets are pest-free, our collars can help keep them that way by creating an environment that repels new pests.
Regarding your request for a refund, we sincerely apologize for the inconvenience you've faced. Customer satisfaction is our top priority, and we regret any frustration caused by the delay in processing your refund. Please contact us directly at [email protected] so we can resolve this issue promptly and ensure you receive the service you deserve.
Thank you for giving our product a try, and we appreciate your patience and understanding. We hope to have the opportunity to serve you better in the future.
Kind regards
Marc