Simple Source SolutionsReviews of getsimple.net

Reply from Simple Source SolutionsNov 14, 2025

This review is from a spam reviewer who makes money off of trying to sell "a consistent stream of authentic customer feedback on Google, Trustpilot, and Clutch" and we suppose they guess we'll somehow want to pay for their services if they leave a false review on our business profile. Beware of businesses with profiles filled with broken english reviews like this worthless human being writes. Here is what the reviewer sent to our Sales department: Ticket #034401 has been opened by Trustpilot Reviews. Client: Trustpilot Reviews Department: Sales Subject: Building credibility through authentic customer feedback Hi, I'm Abdulsalam, Have you ever noticed how just one outdated or missing review can make a great business seem less active? I work with brands to maintain a consistent stream of authentic customer feedback on Google, Trustpilot, and Clutch, helping them keep their online reputation fresh and reliable. Would you be open to a brief conversation about how other businesses are achieving this? A complimentary consultation is available if you’d like to explore the approach in more detail. Warm regards, *Abdulsalam* Customer Review Marketing Specialist

Reply from Simple Source SolutionsOct 11, 2024

Updated (10/14/2024) Hi Mary, I'm not sure what you're reading into the language of the original response below, but none of it is what I would describe as "nasty". It is however accurate regarding our policies, hosting plans, and the realities of the hosting industry when it comes to phone support. It was also trying to be helpful in light of the expectation you seemed to express for phone support. If you were required to go to another's house to use their internet, then that likely meant something was wrong with your home ISP (Internet Service Provider), not your hosting service. Lastly, if you were just stopping by to leave a helpful suggestion, a public forum, where you left a 1 star review based on your expectation for phone support which we've never provided as part of our hosting services, isn't helpful to our customers or potential customers. Most potential customers look at a site like Trustpilot and will quickly weed through lower scoring companies. So, in fact, all your review does is hurt our small business and impacts our ability to provide better service to those who already trust us for their hosting needs. If your goal was to take to the internet and leave a harmful review--you succeeded. We're always happy to take customer suggestions. Simply drop a ticket and ask for an owner to review. We ask customers to please use these review sites to review the service you received (e.g., What was the issue you were experiencing? Was it resolved? Did the technician answer all your questions? Was the technician pleasant in your interactions with him/her? What has your experience been 99.99% of the time you've been with us?). Ultimately, we just want you to be happy and provide you with the best service possible. In cases where we're not able to do so, we of course are happy to recommend other places. Please let us know how we can help. Thank you. ---- Hi Mary, we are sorry to hear about your experience. To our knowledge we've never advertised our services as including phone support, and are happy to address your concerns, and continue providing great support via our ticketing system. There are many hosting Manage Service Providers who provide true technical phone support for a heafty fee, or level 1 customer service support which is generally devoid of the technical knowledge or empowerment to truly assist customers at levels that meeting customers' expectations or needs. We've always preferred to provide real technical support from Level 3 professionals who are actually able to resolve issues you may be experiencing vs. the warm fuzzy feelings a phone # may give certain people even though the support people on the other end of the line can't do much to help them. We just want our customers to be happy and it sounds like you're unhappy. We would gladly recommend a service provider with phone support if you will drop in a ticket to our sales department.

Reply from Simple Source SolutionsMay 15, 2021

Hi, So sorry to hear of your experience. There is little context given here for us to assist you and we would love the opportunity to make whatever is wrong, right for you. We value your business, and probably much like you, we truly want to help our customers given the opportunity to do so. We’re in business to provide high quality service and satisfaction. The last ticket we have from you had the subject “E-mails / Outlook is not working since the payment did not arrive on time. Account is paid but emails are down” The last response from us was “We have checked the account status and it is active and the mailing is working fine on it too. Our testing to our gmail account worked fine. Also mails are successfully receiving to your account without any issues. If you are still facing issues, please update us with the error details at your end, so that we can check the issue in detail.” It seems you didn’t pay your bill on time, then your account was suspended and you were experiencing some email connectivity issues after your account was suspended for non-payment. Suspension and cancelation are standard practices in every industry for non-payment. We never heard anything back and then you requested that your account be cancelled. Again, we would love the opportunity to actually help you. Please let us know how we can help.