Gizmogo.comReviews of gizmogo.com

Reply from Gizmogo.comApr 12, 2024

Hi Andy, Thank you very much for your continued support and loyalty over the years. We're delighted to hear that you've been pleased with our process and pricing fairness. Your recommendation means everything to us, and we're committed to maintaining the high standards that have earned your trust.

Reply from Gizmogo.comApr 8, 2024

Hello Steven, We greatly appreciate your feedback. We are delighted to hear that you are satisfied with our services. Our goal is always to ensure our customers' happiness and provide the highest quality of customer service. We are thrilled to hear that you found the sales process to be seamless and stress-free. Thank you,

Reply from Gizmogo.comMar 27, 2024

Hello Adrian, Our apologies for any confusion regarding your order displaying a zero-dollar value. Upon reviewing your order, it appears that the device you intended to sell was damaged and non-functional. In such instances, our standard procedure is to offer a free recycling service for the device. This aligns with our commitment to environmental sustainability and our pursuit of a greener future. We deeply regret any inconvenience this miscommunication may have caused. Our goal is always to provide optimal solutions for our customers. Thank you,

Reply from Gizmogo.comMar 15, 2024

Hello Anthony, We want to assure you that our primary objective is to guarantee the satisfaction of our clients. On Friday, your devices were prepared and ready for shipment. However, you contacted our office, expressing uncertainty about how to proceed. We offered you four different options to assist with your order: 1. We can arrange for the return shipment of your devices. 2. We can wait until the 15-day probation period that you have left with Verizon is over. 3. We can pay the full amount if you provide your purchase receipt. 4. We can purchase the devices for parts. Upon returning to our office on Monday, we discovered a review on BBB alleging that we were withholding your devices and refusing to pay you the full amount, only parts. We would never compel any of our customers to proceed in a manner they are not comfortable with. We have explained to you several times that our policy does not allow us to purchase devices that are still under contract with a carrier. Under no circumstances would we retain your devices or force you to proceed in a manner that would leave you dissatisfied. Despite the inappropriate language used during our conversations and your discourteous behavior, we maintained our professionalism and continued to provide you with the best customer service. However, you began sending messages to us through WhatsApp, live chat, and email. On one platform, you requested payment, while on another, you asked for your devices to be returned. Not to mention the numerous threats to sue us and report us. We had to ensure we were proceeding the correct way, which was made very difficult due to the confusion caused by the numerous different messages requesting different things. However, we have returned your devices, and they arrived today, 3/15/2024, at 12:22 pm. We apologize if we were unable to purchase your devices. Nevertheless, we will consistently offer a variety of options to our clients, enabling them to make the decision that most effectively meets their requirements. Thank you.

Reply from Gizmogo.comJan 30, 2024

Thank you so much for the fantastic review! We're thrilled to hear that you were impressed with Gizmogo's fast inspections, payment options, and free shipping labels. It's always great to know that our customers appreciate our commitment to making the selling process as smooth and easy as possible. We're glad your friend introduced you to us, and we hope you'll continue to choose Gizmogo for your future needs!

Reply from Gizmogo.comJan 22, 2024

We're so glad you appreciate our customer support! It's always great to hear that our team is exceeding expectations. We understand that prompt and friendly service is essential. Our office hours are Mon-Fri 8am-12pm, 1pm-5pm PST

Reply from Gizmogo.comJan 2, 2024

Hello Daniel, We sincerely apologize for the inconvenience you have encountered. When you placed your order, you claimed it to be in GOOD condition. However, after inspection, the device had deep scratches and was not in good condition. Our offers are based on a variety of factors, including the phone's condition, market trends, and our own operational costs. We do allow for negotiation within a reasonable range, but ultimately the final price is determined by the actual condition. As we stated before, the device you sent had deep scratches and makes it difficult for us to resell an older phone with cosmetic imperfections since we have to refurbish it. Upon receiving orders, we dispose of original packaging items due to sanitation requirements and provide new accessories when we resell the device. However, we only became aware of your concern over the missing packaging through the negative review you left prior to this one. We then quickly contacted you and sent over your packaging and adapter, with a FREE charger, and provided you a tracking number via email. We strive to offer the best solutions to our customers, so if there are any inconveniences, we encourage you to contact us via phone call or email first. Our main priority is to keep our customers happy. Thank you for understanding.