Reply from GlidelifJul 14, 2026
Hi Monica,
Thank you for your feedback. We take every review seriously, so we carefully checked your order history and our correspondence with you, and we’d like to clarify a few points:
1. The order was placed two months ago using a promo code, and the billing details match the shipping information on the order. This was a completed checkout, not an accidental charge from browsing.
2. When you first contacted us about the charge, our support team replied promptly. In that same conversation, you confirmed you wanted to keep the order and asked us to ship the device. We have the full correspondence and can provide it if needed.
3. Since delivery, we haven’t received a single message from you about any issue with the device — this review, two months later, is the first time we’re hearing about it.
Regarding the rating notice, we are actively working with Trustpilot to resolve this.
If your device isn’t performing as expected, we genuinely want to make it right. Please reach out to us at [email protected] and we’ll find a solution together.
Kind regards,
Glidelif Team