GofastpassReviews of gofastpass.com

Communication from the company to the customer needs improvement. The driver was professional and the vehicle was very nice and roomy, but the owner sending texts the night before was telling me that if we did not get to the driver right on time, that he would leave us for his next pickup. We were getting off a cruise ship and designated the time to be around 9:15. We hoped to be there by then but you never know how long it will take. It was a bit unnerving to be notified that you will be left behind if you are not right on time. Also he tried to tell me that there was no reason for me to stay on the ship past 8 and that I needed to get off. Sorry, but don't tell me what to do. I hired you to do a job, end of story. I would recommend to him to not tell your customers that you are going to leave them if they are a few minutes late to the pickup.

Our driver was 45 minutes late

I recently booked transportation from MCO to Disney and back to MCO. We were traveling with 7 adults and 2 children in rear facing car seats so we needed something large enough to accommodate. Sprinter van had plenty of space for all of us, our luggage, a wheelchair and double stroller! My biggest reason for booking private transportation was the availability of car seats upon request. I did not want to drag two huge car seats down just to get to/from the airport. Booking was easy and car seats were easily requested (for an extra fee) I received confirmation emails and a text to confirm the age of my children. I was very clear in requesting both car seats to be REAR facing. Although my son is almost 2.5 years old, we still rear face and will continue to until age 4 (we do not mess around when it comes to the safety of our children) When we got to the van, one car seat was forward facing and BOTH seats were installed incorrectly. So at 9:00PM (with two cranky children) I had to reinstall both car seats to ensure the safety of my children. When booking, we provided our flight information and told the drivers always watch the flight trackers to ensure they are there on time but this was not the case. Thankfully I texted the driver when we landed (we landed earlier than expected) he was not even in route to the airport yet. On our trip back to the airport the car seats were installed fine but the straps in one of the seats was all twisted (which is unsafe) so again I had to fix the car seat before placing my child into it. Drivers were friendly and vans were clean but the car seat thing was very big disappointment. Even though I had to fix the car seats which caused a delay in our travels, I would still book again to avoid having to travel with car seats.

While the drivers were punctual, communicative, and performed well, their appearance was not professional, and the vehicles provided were not premium SUVs as represented. This experience felt like a bait-and-switch and gave the impression that costs were increased without delivering the promised service level. This is a clear bait-and-switch tactic. The vehicle advertised and shown in the picture is a Suburban, yet I was later informed that I would need to pay an additional fee for a Suburban or an “equivalent.” A minivan is not, by any reasonable standard, equivalent to a Suburban, yet the company has unilaterally decided to treat them as such. This is misleading and deceptive. While I initially did not intend to file a complaint with the Better Business Bureau, the company’s actions make it evident that this practice will continue. I will therefore be filing a formal complaint to document and address this behavior.

There was no one at arrivals with a name sign. Took around 15mins and a costly phone call to eventually locate my taxi.

We booked a ride to and from the cruise port. The service was easy to book. Our driver to the port, Bruno, was extremely professional and stayed in constant communication with us. His vehicle was very nice and he offered us music of our choice. The ride after our cruise wasn’t quite as nice. Bruno’s vehicle got caught up in traffic so they send another driver. His vehicle wasn’t near as nice as Bruno’s. The interior was dirty and in disrepair. There were two car seats that took up space. The van squeaked a lot going down the road. And the exterior was aged & faded. Overall, not a bad experience. I just felt the second ride didn’t equal the first and lowered my satisfaction. The price was what I expected for the convenience. And I would probably book again. But I sure hope we get Bruno and his vehicle next time.

Driver was late picking up from port to airport putting close to cut off time for flights.

Driver was late. He was cited by the police for trespassing at the port.