Poor
Based on 681 reviews
Gold and Cherry2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gold & Cherry, Delaware USA based company since 2014. Innovation awards winner for designing and creating one of a kind smart solutions for Apple products including Smart cases for the iPads, iPhones and the Apple watches as well as premium keyboards, hubs, desk station and other accessories.Why US? GoldandCherry.com Provides professional hardware and professional customer service to provide 100% satisfaction guarantee for our clients along with3-8 days Super fast Free shipping from 🇺🇸 USA for Domestic & Worldwide orders.Want to consult with our iPad specialist?Email [email protected] +1 (302)278-0255
Gold and Cherry (goldandcherry.com) has 681 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
681 approved reviews, newest moderated first
William R.
My concerns and questions were answered quickly and expertly.
Reply from Gold and CherryAug 8, 2023
Hi. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
David F.
Had a great experience with Angelo in customer service. Left a message and he got back to me and helped me resolve my issue.
Reply from Gold and CherryAug 8, 2023
Hi. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Morning G.
I was confused about a specific feature of the keyboard I was considering. I got prompt responses to all my questions and amazing customer service when I decided to buy. I’m now waiting my new keyboard. Thank you.
Consumer
Wouldn’t recommend buying for this seller as they fail to respond to emails. Sent the goods which were not delivered. Asked for a refund as the receiver would no longer be at the address so they just reshipped the product again and totally ignored my 5 email requests. They won’t respond to my requests for a refund and have gone silent. Certainly not 100% customer satisfaction. Just don’t expect any customer service from them once they have your money. So I now have no product that cost me a lot of money and customs duty I wasn’t expecting to have to pay. The response received from the supplier 8 August is very misleading because there was no miscommunication because they replied to me with, Refund denied and return the goods”. All correspondence with them has been via their support email and it has just been appalling. Their response is a save face attempt. If they were genuine they would have emailed me instead of me having to contact them and wait until they decide to reply again.
Reply from Gold and CherryAug 8, 2023
Sorry to hear that. we probebly had miscommunication about the issue. as we wanted to resolve this and for fact sent another package with no question as part of our guarantee. if there is no one on this address we can definitely offer additional help please reconnect on email to [email protected] ask to have this escalated to manager support level so can resolve this.
Patti
I had a return to make and customer service was 150% the entire process. From my first email to my last, they kept me informed of what I was required to do and the timing involved. Each email was answered promptly the same day. This is the best customer service I have received in quite a while.
Jaclyn B.
I ordered the wrong case for my iPad and the customer service was awesome! They helped me find the case I really wanted, and even expedited the shipping so it still arrived in time for my daughters birthday!
Allan M.
I was apprehensive about buying anything online but I gave it a go. It arrived within a week from USA, and it is magnificent. Well worth the money. I would recommend the product and the company
Steven B.
I have a 1st gen 12.9 iPad Pro and ordered the keyboard case. I had a little issue in setting it up, I contacted customer support immediately was contacted by Angelo and he walked me through to fix the issue.The keyboard works great. Quality product made with heavy gauge aluminum love the lighted keyboard with multiple colors. Highly recommend if looking to upgrade your iPad.
