Great
Based on 795 reviews
GoldStar Trust Company4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
John M.
Amazingly fast service for onboarding and an easy-to-navigate website
Reply from GoldStar Trust CompanyFeb 6, 2025
Thank you for your kind a favorable words. We look forwarded to helping you in the future!
RJOK
Keep me informed during the transfer process. Easy and efficient
Reply from GoldStar Trust CompanyFeb 5, 2025
We appreciate you taking time to leave a review. Thank you.
Michael N.
The transfer of metals dragged on due to the account at the Depository was not opened when Equity Institutional went to move it.
Reply from GoldStar Trust CompanyJan 29, 2025
Thank you for your review. The management team will be reaching out to you.
K F.
I could not have had a better experience. Everyone was very kind and helpful. All of my questions were answered and the process of buying gold and silver was very easy. Thank you!
Reply from GoldStar Trust CompanyJan 28, 2025
We are glad to hear of your positive experience. Thank you for taking time to leave your review. We look forwarded to working with you in the future.
KJR
I was very appreciative of the assistance I received when moving my funds over to Birch. Someone was available for me every step of the way. The customer service was impressive and I would highly recommend!
Reply from GoldStar Trust CompanyJan 27, 2025
Thanks for taking a few minutes to leave a review. We look forward to helping you in the future.
Arnold L.
Unable to log in to the platform with 2023 email and password plus security questions are impossible to answer. I don't believe I was ever asked to set up security questions so how can you ask for them with questions without entered answers. The customer service of this company is very slow and difficult to get a hold of. I would find another company to work with.
Reply from GoldStar Trust CompanyJan 29, 2025
Thank you for taking our call to help you resolve your issues. Please reach out if you need anything additional.
jrw
Goldstar Trust should remove the name TRUST from their name. After 30 days of failed transactions, incorrect information being provided and outright misinformation I still have not received a wire transfer on my money because everyone is too busy. I have been with GST for 10 years and have been unimpressed every step of the way. Now that I am leaving, they are treating me even worse and have caused extreme financial peril. The last call basically indicated they did not care! I would not recommend doing any form of business with GST and this is coming from a customer of 10 years,
Reply from GoldStar Trust CompanyJan 22, 2025
Thank you for sharing your experience. A member of the management team would love to discuss. Please reach out to us at 800.486.6888.
Courtney C.
You guys made it so easy to work with. Very informative with any of my concerns. I'm eager to see what will come of my decision to invest in precious metals!
Reply from GoldStar Trust CompanyJan 22, 2025
Thank you for sharing your experience!
