Great
Based on 795 reviews
GoldStar Trust Company4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
Brad
So far so good. Just started with them. They have been good and responsive with my questions.
Reply from GoldStar Trust CompanySep 8, 2022
We appreciate the five stars! Thank you for rating GoldStar Trust Company and have a great day.
Harold
They have been very helpful in my effort to get my money out of Equitable. It has not happened yet, but I'm hopeful
Reply from GoldStar Trust CompanySep 8, 2022
We appreciate your kind feedback of GoldStar Trust Company and thank you for taking the time to leave us a review.
customer
Excellent people, quality products, and professional service. So glad to be working with Sam, Richard and the Birch Gold team.
Reply from GoldStar Trust CompanySep 8, 2022
Thank you so much for taking the time to share your feedback!
customer
I initiated this whole process on 8/22. Then, I sent the transfer forms over and was told that they hadn't been received. Then after telling you that they after, upon further research, it was discovered that they had been. Also, it has taken over a week for the transfer to take place. Finally, on 9/7, I was notified that everything was done.
Reply from GoldStar Trust CompanySep 8, 2022
GoldStar strives to provide our customers with the best possible service. We would love to discuss with you any concerns you may have. A representative will be reaching out shortly by telephone. GoldStar Trust Company
Michelle T.
I am not all the way through the process yet, but so far I have been completely satisfied. When you send the text someone gets in touch with you right away. They fill out all the paperwork for the transfer which makes it so easy. They stay on top of everything and keep you well informed. They listen to what you want to do and guide you all the way. Great place to do business with! Michelle Torres-Drumm
Reply from GoldStar Trust CompanySep 7, 2022
Thank you so much for taking the time to share your feedback with our team!
Dick D.
It was a seamless process.
Reply from GoldStar Trust CompanySep 7, 2022
We appreciate the five stars! Thank you for rating GoldStar Trust Company and have a great day.
customer
I am excited about converting my IRA to precious metals. GoldStar was highly recommended. However, when I call, I am put on hold for almost an hour. Emailing is better, but my last email has not been answered. Thus, it would be nice if it was easier to communicate with GoldStar.
Reply from GoldStar Trust CompanySep 7, 2022
Thank you so much for taking the time to share your feedback with our team! A representative will be reaching out to you.
Kyula
The process was pretty easy. I wanted to allocate some of my IRA money and buy precious metals. Since it was my first time doing it, I needed to hear how it would work. Brock was straight to the point and cleared with his explanation of how to invest in precious metals. He did explain the different types of metals and what I should expect. I was satisfied with the whole process and the clarification given to me.
Reply from GoldStar Trust CompanySep 7, 2022
Thank you for your five star review. We are happy that we could serve you!
