GoSunReviews of gosun.co

My order came incomplete

I ordered the Fusion and it arrived in just a couple of day. It has been super easy to use with great success from cakes, to oat bread, to chicken. I couldn't be more pleased. This is a great product!

Love the low amp 12v fan, lasts a long time on power banks

The GoSun Dial did not include the installation template as shown on the web site. It had absolutely no instructions as to it's proper installation at all, leaving me to GUESS the proper positioning and installation. FAIL! Additional information: GoSun responded to this review and included a pdf file with the installation template in an email so I am changing the rating at their request.

GoSun Site was informative about the different solar oven features, capabilities and capacities. Surprised at how fast items shipped. A very light well constructed device, Sport. Could not wait to try it out in the deserts high heat and bright sunlight. True sourdough baguettes in 50 minutes, ends a little dark toasted, that's a plus. Capacity is really just OK cooking for 2, maybe not for big appetites. Tempted to order another Sport so can cook 2 different items at once. Feeling good about not heating the house up cooking indoors nor burning propane outdoors.

Edit 2: So in the end and almost two months ago UPS delivered my GoSun Sport and ended up not charging me anything, what a mess, which makes my initial review totally void. The true review is: The GoSun Sport and acessories i purchased arrived very well packaged and for this past two months it made Pork Ribs, roasted potatoes (still have to try the sweet ones ;) ), some beautiful rices, cookies, garlic bread among other things and I am loving it. I initially thought that cleaning would be a hassle, but as it turns out it is not, just clean the tray and use it to clean the Sport and you are cooking with solar. In summary I'm very happy with GoSun not so much with UPS, and I got my eyes on Fusion in the future. ----- Edit 1: Ok I managed to contact the customer support by phone call which I should have insisted sooner. The person I talked to was very kind and made me realize that most likely everything on their part was done properly and UPS just wants to charge me the tariffs for my country. Tomorrow I will contact UPS again and see if It was really my mistake. I am hoping I can review the product soon. ----- Original Post: On Jun 18 I ordered my Sport with some accessories and on the 20th I got contacted by UPS requesting information about my order and they said that GoSun did not handled the Tax/Fee part of my payment to them. UPS and I both sent emails, I sent a ticket through the bot on the site and I've tried calling and never got to speak to anyone. So in a few days I either go and pay the fees and taxes by myself again to get my order delivered or I let UPS send it back but since I cannot get in touch with a representative I really don't know what to do. I am writing this review because it seems that here we get some attention. I have to say as a first impression things do not look well, I have been buying things online for like almost 20 years and it is the first time this happens to me.

Awesome products with wonderful customer service. Everything I've ordered has been fantastic.

Received my Fusion cooking tray 6 days early. Was packaged securely. Pleased with the process.