GradCity Travel LLCReviews of gradcity.com

Was recently at a resort where grad city was filming for promotional purposes presumably. They did not care that minors were included without parental consent. This should be understood as a bare minimum non starter. They, however, actively resisted and threatened parents when confronted about their behavior. This company doesn’t seem to care and shouldn’t be supported for their efforts.

Refused partial refund due to medical issues Terrible customer service

The events and the resort were amazing 10/10, but the flight situation was horrible. I was booked on an earlier flight than my classmates with no warning, if someone’s hadn’t shown up I wouldn’t have been able to fly with them. They need to step up their a-game when it comes to air travel, specifically with Delta.

The good = GradCity did arrange events as they said they would. The bad = DO NOT BOOK AIR TRAVEL THROUGH THEM. Only book your child's airfare yourself. Our child's flights on both the outbound and return had missed connections (weather on the outbound and a mechanical problem on the return). The airline (United Airlines) WOULD NOT DO ANYTHING FOR A PARENT OF INDIVIDUAL STUDENT TRAVELER. United would only work with GradCity. But GradCity did nothing for the first six hours and finally updated everyone with three unacceptable options: 1) fly home and give up the trip (no money back). 2) Book your own travel onward - on our own dime. 3) Wait 4 days for the next flight that United could get the kids to the property. The trip was only 4.5 days long so that wasn't really an option. So the cost for this trip basically doubled - all the parents (~50 or so) are currently fighting this out with GradCity. There was supposed to be travel insurance included - seems like this may either be a lie by GradCity, a very poor insurance policy with tons of exclusions or the insurance company is pushing GradCity around. Either way the communication from them was seriously delayed, of limited use and did not offer solutions that made financial or logistical sense.

The workers are awesome! Axelle especially!

#GRADCITY is horrible -My sons senior trip went to PanamaCity$750/ person (the Shores of Panama resort.) I'm convinced that this is a scam, the nightly activities as stated on the itinerary, did not happen, No shuttle picked them up for anything, not the neon party, not the mardigras party, nothing, They gave the kids pizza on the beach 2 of the 5 days.THEIR IS NO SECURITY NOR CHAPERONE as advertised !!!! Kids like it because they get to run wild with absolutely ZERO supervision. ... Lastly I booked the exact same room as what was booked for our 8 seniors, my room cost $1700 apx. Theirs cost was $750 PER PERSON X 8 = $6,000 and they had to sleep two to a bed DOES NOT INCLUDE MEALS. You are better off booking your own room at the resort

Oversold and under delivered. Huge sales speech yet once they have your money the shift begins. Not easy to work with, poor response rate in answering questions and concerns. Overpriced. They’re in it for the money.

The travel experience was horrible with the Charter company SunWing. Over 25 luggages went missing/lost on our flight back. We found out that they did not get loaded on our plane due to being overweight. We have been trying now for over 7 days to get our luggages verified/found and returned back to us (Michigan). It's been a complete disaster trying to get support from Grad City and SunWing.