Average
Based on 50 reviews
GradCity Travel LLC3.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GradCity is the industry leader in student travel. With over 30 years of experience, GradCity has operated tours for 300,000+ students to destinations ranging from Montreal to Mexico, Tulum to The Bahamas, and destinations beyond. Our mission: Provide the Ultimate Travel Experience for graduating high school students.As a tour operator, unlike the typical travel agency, GradCity and our family of travel brands offer so much more than just a plane ticket and a hotel room. At GradCity, we plan everything from start to finish. We are committed to providing impeccable customer service to ensure the travel process is easy and convenient.
GradCity Travel LLC (gradcity.com) has 50 customer reviews on Folks Told, with an average rating of 3.0 out of 5.
50 approved reviews, newest moderated first
Liam T.
There were cockroaches in our room and we had to kill them, there wasn’t enough towels in our room and the bedding wasn’t adequate, also the taxis were a lil rough
Reply from GradCity Travel LLCJun 19, 2022
Hey Liam. Thank you for the feedback. Our onsite staff are there 24/7 to assist with any issues during your stay; we hope you addressed this to them directly. We will follow-up with our vendors regarding your review.
Melonie W.
We stayed at Breezes in the Bahamas for 5 days and were appalled by what we observed with Grad City. The company promotes safety and protection of the students in their care but this was not evidenced during our stay. Allowing 17-18 year old kids an all-inclusive option with unlimited alcohol is disgraceful. “Staff” were nowhere to be seen while students did whatever they wanted. We witnessed kids so drunk they couldn’t walk on their own, vomit on the beach or other common areas of the resort, and have a general disrespect for the resort staff and other guests. The students were observed throwing fries at an older gentleman while he napped in a sun lounger in an effort to get the seagulls to peck the fries off him; having an altercation with other guests after being asked politely to respect their space; turning volume up on their speakers after being asked politely to turn it down; smoking in non-smoking areas; leaving trash all over the beach to blow away or for all the seagulls to swarm in that spot; yelling down to others from their balconies; partying in the pool until 3am; running up and down the halls and telling in the middle of the night, the list goes on. Students damaged property (literally ripping a door off its hinges and fleeing the scene and passing out in the shower causing 2 floors to flood which resulted in the water being turned off), refused to follow hotel policies (including mask requirements), student allegations of spiked drinks, and student allegations of sexual assault. We witnessed first had as students attempted to buy drugs from locals on the beach; students so drunk they passed out on the beach, one of them waking, unable to stand or walk well on her own and then running into the ocean and falling under water unable to get up on her own, which resulted in other beach goers and security intervening to prevent her from drowning. One elevator ride included a student so drunk he couldn’t walk and was being carried by 2 other students who claimed not to know him. A “staff” member was with, simply stating “he just needs to drink water and sleep” - yes he does, but he never should have been allowed to get to that point. “Staff” were observed hanging out on the beach or at the pool enjoying their own alcoholic drinks rather than actually supervising the students. I understand the legal drinking age is different in other countries but what I can’t understand is how people can be part of something that supports the unlimited and mostly unsupervised drinking involving high school students. It’s absolutely disgusting and they should be ashamed of themselves. If parents knew what they were actually paying for this child to participate in, I’m sure many would be appalled.
Reply from GradCity Travel LLCJun 27, 2022
Dear Melanie, We apologize if your vacation was negatively impacted by any younger traveler. There are several high school tour companies that book/stay at the Breezes. The Breezes provides a Student Travel Advisory posted on their website stating they accept student groups March through June, and advising guests if they prefer to visit Breezes when fewer students and/or younger guests are at the resort, be sure to select travel dates outside of normal nationwide Spring Break and Graduation travel periods. We take the safety and supervision of our travelers very seriously. GradCity maintains the highest student to staff ratio in the business at 25:1. Our staff are screened, qualified, trained, and available 24/7 onsite. We have implemented several safety precautions to ensure the students' safety: pre-departure travel documents, emergency number, 24/7 on-site assistance, orientations and more. Our onsite team consists of full time employees and 90-95% returning staff members who have rotating shifts to provide supervision and assistance throughout our program. We meet the students at the airport in Nassau, do an orientation upon arrival at the hotel, are out at the pool/beach daily, at the night events, in our resource room, and at any GradCity sponsored event/activity. If you have further questions please contact our office.
Taylor B.
Makenzie held my drink. SHE IS THE GOAT FR. I LOVE HER!!! #SENIORFROGS JOEL IS THE OTHER GOAT MACO IS THE OTHER OTHER GOAT THEY ALL NEED A RAISE THIS IS NOT FOR THE WEAK. WE LOVE THEM. #GRADCITYTURNUP
Reply from GradCity Travel LLCJun 17, 2022
Hi Taylor. Thank you for the review. We love our students feedback and are glad our team consists of so many GOATs :) We hope you had an awesome time.
callie
Sam and Mackenzie are awesome
Reply from GradCity Travel LLCJun 17, 2022
Hey Callie - yes they are! Thank you for the review. We are glad you had an amazing time.
Mairene I.
had so much fun. workers were so nice
Reply from GradCity Travel LLCJun 17, 2022
Mairene, we are happy to hear you had fun with your GradCity experience. Our onsite team is vital to our travelers overall experience, and we will pass your review to them. Thank you!
Leah F.
so much fun love the staff
Reply from GradCity Travel LLCJun 17, 2022
Hey Leah! Thank you for the review. We love our onsite staff too; we'll be sure to pass this along to them.
Jimmy P.
Good stuff every where and the people are so nice
Reply from GradCity Travel LLCJun 17, 2022
Hi Jimmy! We are happy to hear you had a wonderful experience.
Daniel L.
Great place great people great food great clubs. Absolutely loved the Bahamas, will definitely come again!
Reply from GradCity Travel LLCJun 17, 2022
Hey Daniel - so glad you enjoyed the place, food, people and clubs :)
