GraingerReviews of grainger.com

Ordered N95 masks that Grainger said they had in stock from their website and the day after they were to be delivered I was sent a form email saying they were fact not in stock and asked me to reply to the email with my desired course of action. I replied to that email asking what the anticipated delivery date would be, etc. but never received a response. Received another form email from Grainger a couple weeks later exactly like the first and asked them to cancel my order. After cancelling my order and a couple months after the order was placed, I received the masks. People have successfully ordered products online from store fronts like Amazon for something like 40 years now. Grainger apparently hasn't figured it out yet. Save yourself the headache and avoid Grainger.

Very happy with Grainger. I was shipped eyewash solution that was expired. A quick email and a replacement was shipped ASAP. No stupid questions, No Muss - No Fuss.

I found it very troubling that this company is unable to properly accept payments. Very poor customer service dept. With incomplete and dare I say rude service agents. I would look elsewhere for a more professional provider before purchasing here. Haha even if you even could!!

I used Grainger to help build my business credit and they're not reporting my purchases to the D&B nor can they tell me "as per their policy" which purchases have been reported and which haven't. I am very disappointed with my experience with Grainger and will never be purchasing their products. I will also be advising other business partners of mine to do the same. Carrie from customer support and Wanda the credit department are who I spoke to.

Grainger has outrageous prices on some of their products. Some examples is they price a Bosch electric 4 gallon water heater for $397 and Home Depot has the exact water heater for $197. Why $200 more??? another example is a Motorola Radio battery is $123. and the exact battery on Amazon is 23.99, Why five times as much? They are ripping business off????

I purchased faulty face masks from Grainger. I returned them and felt satisfied as I left the store with a printed refund statement. But my credit card has yet to be credited. I spent over an hour on the phone today trying to find out where my money is. They told me it was my bank that was holding up the transaction. I told them my bank would have no reason to delay or refuse their credit unless it was for illegal or terrorist activity. I was eventually disconnected while waiting for the representative to send me documentation of the transaction. The statement I eventually received is an internal document and will be of no value to me in trying to trace the transaction with my bank. I am not sure where to go from here.

I had the opportunity to speak to J. R. Vincent a tech guy at Grainger to solve a problem that has been a going on for a week. I have to say Grainger blew me away , I went thru Weil McClain, Fasco, supply house. com and three local boiler supply stores and no one could figure out the issue. Not only did this guy solve the problem and found the part which is discontinued by Weil McClain but he called me back after reaching out to the parts manufacturer to get specs that he needed to find what grainger had that would do the Job. The guy was a life saver , really took the time to research the specs to get me the part I needed. JR thanks a million, I never would think grainger for a boiler part , wow. I'm going to be a regular customer of Grainger from now on.

A lot of complaints here..........but not from me. You people should lay the shortage blame on the one that caused it, not the distributor. Right now this company is doing more than it's best to sell products (last time I checked that's what they do) IF and WHEN they can get them. In the mean time suck it up and if you voted for a Democrat president, OWN IT.