GraingerReviews of grainger.com

Grainger is selling faulty equipment from Marshalltown USA I purchased a texture gun and the supply line blew up, Marshalltown confirmed that they had problems with this Compare Texture Sprayer, 2.5 Gal Capacity MARSHALLTOWN Texture Sprayer, 2.5 Gal Capacity Item # 3DRF1 Mfr. Model # E400 Catalog Page # 889 View Product Details But yet both companies are still selling it.

I should have read the reviews before placing my order. I placed an order for a shop creeper, the website said it would arrive by December 20th. That day has passed and still no creeper. Worst is Grainger shows the item as shipped but no information on carrier or tracking number. Email to customer service was never answered. This company just takes your order/monies and disappears. Will never buy anything from them again. Stay away and save your money.

Never received my order, customer service isn't replying to any of my email, their order tracking/customer service email return an error. This company is a scam...

Customer service in Fort Worth is pretty decent, with most the individuals being great to deal with. Online ordering is confusing and prices are the highest anywhere I’ve seen, not to mention exorbitant shipping costs. Walk-in pricing is decent, and you can have immediately, if in stock. Had a commercial account for almost 20 years, but pricing has gotten so high I just can’t justify it anymore.

No way to track items! No help from customer service! They give you a date that means absolutely NOTHING! go to pick up order nobody knows anything about it! THIS COMPANY SUCKS BIG TIME!

We had a Grainger account for many years....several times they charged something to us that was not ours. We have been out of business for 3 years - now they charged something to us that wasnt ours and are taking us to collections even tho I told them it was not ours!!

This company is absolutely gouging customers on freight charges...I tried to order a filter media roll and the cost of the item is $60 and they freight is $135....are you crazy? The whole roll weighs about 15lbs, maybe 20lbs max.....I went thru another company and they are shipping it for $18.56....quit gouging your customers...

I wish I could give this company ZERO stars. I have never left a review on a company before, this is my first. I placed an order for a machine that I needed to be delivered by a certain date and the expected delivery date was a week ahead of when I needed it. I called repeatedly asking for updates on the delivery to make sure it would arrive on time and every time they said "everything looks good and it should arrive by the scheduled dates. The delivery dates came and went and nothing arrived. I finally got them to tell me 2 days before my deadline that the item is out of stock (it wasn't out of stock when I bought it or the weeks after when I was waiting for it). I then had to cancel the order and scramble around to rush ship it from another vendor. I had to pay double the price for expedited shipping of the 650lb machine. To add insult to injury, grainger never processed the canellation and I was just charged the $4,000 for the machine and recieved an email saying it will be delivered in a MONTH! ON TOP OF ALL OF THIS! They are telling me it is too late to cancel my order (THE ORDER I ALREADY CANCELLED but THEY failed to cancel) and that I have to wait until the machine arrives, then refuse the delivery and when they get it back THEN they can refund me for this machine... This is just aweful.