GraingerReviews of grainger.com

I thought I placed an order for sample bottles online, but never received a confirmation. Later that day I called the company to confirm if my order went through, but the customer service representative said it did not go through. So I placed a 2nd online order for the same bottles - that confirmation came through to my email right away. A couple days later, the shipment of bottles arrived. The next day, a SECOND shipment of bottles arrived - clearly my first order had gone through. I called Grainger again to confirm I hadn't been charged - the customer representative confirmed to me that I hadn't been charged, and he even told me that I could keep the 2nd set of bottles, free of charge! I then got my credit card statement, showing that I had indeed been charged twice. I called Grainger explaining the above situation, but this customer service representative said that I needed to return the entire 2nd shipment, even though I'd started using the items already, and that the company had made multiple mistakes to get to this point. After explaining this to the representative, she again told me that I had no choice but to return the items - terrible of Grainger to go back on their word to their customer...very bad customer service. She then sent me a UPS label to put on the shipment to return it, but they sent the shipment to me in 2 boxes! So I had to reach out to them AGAIN to tell them I needed a 2nd UPS label to return the items in the original boxes they used. The number of errors and oversights made in this one single transaction is astounding. I will never use this company again and highly encourage others to look elsewhere for their purchasing needs so as to avoid unnecessary frustrations.

I placed an order on their website on May 25th. Their system took my order with a promised date of June 8th. I chatted with them on their website on June 8th and was told an estimated arrival of 16th. That didn't happen. I chatted back and was promised June 26th. That didn't happen either. I finally chatted with them today June 29th and canceled my order. Their chat service is great but their promised dates are not reliable and misleading.

Grainger saved the Day! I bought some fan motors and pulleys. Some reason I bought the most expensive adjustable pulleys. I am the contractor, my electrician was very good at what he did, but this was new to him. The motors were running hot. I called the technician at Grainger and he explained to how to adjust the pulleys and it should work and it did. Every time I called them they were helpful, even the people in sales. They made sure I had the right part. Thank You Keith Robinson Sr Veteran Roofing Inc

Individually, the people working at my local store (Fort Collins, CO) were okay, but overall my experience was disappointing and frustrating and I will not be using this company for anything in the future. I ordered a new shed. The box on arrival was beat to hell. I was assured that the product had been looked over and everything was included and in good condition. The white nylon strips around the box were still intact, so it could not have been more than a cursory examination, but whatever, I needed a shed. When we got the box home and unpacked it, the corners of all the wall pieces were significantly bent and there was no hardware included. When I went back and complained, I was assured they would send a brand new one which would arrive within a week. When I asked what I should do with the damaged original one, I was told it was mine to do with as I pleased, as if a damaged shed I have no way to put together was some sort of consolation prize. A week later, the replacement shed had not arrived, and I was told now that they were back ordered until late August. I canceled the order then and there. They refunded my money, but I still don't have a shed, and still have a pile scrap metal I'm likely going to have to pay to get rid of. No one I spoke to seemed surprised at any of this, nor did they offer any further help. I have a hunch, though I cannot prove it, that the original product I received was already damaged but in order to fill the order and get the customer out of their hair, they sent it anyway. At least my gut feeling is it would not be out of the realm of possibility. Their philosophy seems to be to take as little responsibility for anything as possible.

I want to give a big shout out to Juan at the Grainger store located at 16741 North Freeway in Houston. Juan took it upon himself to make this customer happy by helping to place my order and expedite shipping after there were several snags and delays with the Grainger front office. Companies need more employees like Juan who make it their mission to keep customers happy - and returning. Byron Zimmermann

This place sucks wish I had read the reviews before I placed my order I’m like the rest of you Paid for product promised a delivery day that never happened Hope it delivered to my door and not someone else when ever it dose come if it comes my first and never again order from Granger what a waste and the one star is to much

Placed a order like everyone else, paid 30 dollars to have it by Thursday which didn’t happen, was told it will be here Friday which didn’t happen as well, then they told me Monday it will be delivered so I request my 30 dollars back for failing to deliver on the promised date and they told me to kick rocks. If your running a business and need things from them on a timely manner DONT DO IT.. it will end up costing you money and looking like a fool to your clients

Seems my experience with grainger is very similar to the rest of the folks on here. I put in an order, I checked multiple times on status of the order by visiting and calling in (no online option for checking). After the expected delivery date came and passed, I get an email that my order was cancelled. If the company can’t honor orders to the level shown in this review, they should change their business. I was expecting this order for work and this puts my own income at risk. I will NEVER order from them because they simply can’t be trusted to deliver and don’t care enough about their customers to explain what is going on on their side.