Poor
Based on 264 reviews
Grainger2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grainger is a leading domestic and international business-to-business distributor. With thousands of products to choose from, we're a fast, convenient source for industrial supplies, equipment and repair parts. Please visit our online catalog today.
Grainger (grainger.com) has 264 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
264 approved reviews, newest moderated first
John D.
Well customer service was On Point, BUT....I purchased a Simpson 3600psi pressure washer and of course Worked like a Charm On First crank..... Third- 5th crank of course we had leaks coming from ceiling, floor Etc.. On Start of Business Opening Of Course water pump goes out...I'll Be Dam...gotta wait another 4-5 days to get replacement/refund.....I'm Going to Facebook Marketplace smh
Mark
I buy: 12 in, 20V, Battery Powered, Cordless Chain Saw, Battery Amperage 5.0Ah They ship me only battery. For cordless chain Saw i must wait and they dont know how long. :o unprofessional.
Thomas M.
I made an order with Grainger in early December. On Feb the 23rd i got an email stating that they could not fulfill the order. I ordered to Milwaulkee batteries that were on sale. I called customer service and they reported that there was nothing that they could do. This is a big company, there is plenty they can do. They just choose not to. I strongly encourage you to use some other trusted company that is know to stand behind there word and character. I will never order another thing from Grainger again. Grainger has a lot to learn in taking are of its customers.
Joshua S.
Absolute trash place. No tracking information, have to call or email for information, then cancelled my order a month later. Will never buy anything from here again due to such a lack of professionalism. Almost 2 months waiting and then no product on top.
Odelia W.
I do not recommend this store. The purchase was shipped with almost a month delay. The tools I ordered are of good quality but I'd better order at another store.
Kimmy
I ordered 2 steel doors over 3 weeks ago and was told that delivery was January 27. Then the following day I received an updated delivery date for the 29. Then I realized the an additional un-announced amount came out of my account, only to be told over the phone tonight that the doors are in back order and won't ship before Feb. 11. When I told them that I should've been told and given an option to cancel much earlier, the smart person over the phone asked me if I wanted to cancel the order - two days before the initial delivery date. I am in the middle of a construction project now. I will incur huge delays and financial loss just because Grainger decided to delay my order without informing me early in the game. This is unprofessional, unethical, unacceptable. Never again!
Brian D.
Over a week to ship 1 item, no tracking. Should've used Amazon. NEVER SHIPPED...WAS BACKORDERED AND NEVER RECEIVED NOTICE...FUXK THAT $hit. CANCELLED!
Francisco A.
I placed order # 1398818334 to be picked up the next day after 10 am. at Supply 7200 NW 37th Ave, Hialeah. When I arrive at the place, the order is still pending, and I ask customer service, and the answer was, "the truck did not deliver due to storm." Cancel the order and order the part from other supplies.
